Question to neduma team forum

[RME]

Hello guys 

I have a question regarding r3 hardware software and the team behind all this.

So i bought the r3 31/12/2024 and after the initial setup updates and immediately one reset i begin to use it and until today 6/1/2024 is up and running rock solid regarding hardware software and mobile app without a single reboot or reset and i have been playing with its settings options and everything else all the time, connect to it what ever you can imagin simultaneously all together bringing the r3 to its limits and the r3 never fails. It continues to perform rock solid.

What i want to say here is that all the issues i am reading here in this form until now never happened to me and trust me i have done everything in my power to saturate my connection and the r3 together.

The r3 it never lost a wan connection, never disconnect a lan devices, never freezes,  never drop a wifi connection, my speeds is exactly what i am paying for, the smarboost the geofilter and everything else works, never unable to access the ui from everywhere tablet phone android ios pc windows and mac

What is going on?

Is it hardware failure from the factory which they have bad QC?

Is it software coding failures from the netduma team? or

Is users faults from our end?

Am i so f...ing lucky that my r3 is indeed good from the factory?

I am on fiber 510 down 290 up

Setup:

Fiber > ont > r3 wan > devices 

Firmware 290

This a test on waveform bufferbload with my connection extremely saturated and plus two playstation simultaneously online playing.

I am not saying that the problems that all users reporting are fakes and indeed i understand their frustration and disappointment but something is off here

Sorry about this post if i offended anyone here but its not logical in my mind this was an reflection from me and i wanted to share it with you all

[Netduma Fraser]

Well in terms of the reason for the recent rumblings that's because an ETA was provided by a colleague prior to Xmas and inevitably it was too ambitious and was missed, then because it was missed and it was the holidays there was going to be a few weeks delay at least and people were frustrated by that. This always happens when an ETA is provided and it's why I never give one, just in this case it was out of my control. 

The thing with networking is there are so many variables - it connects every internet capable device in your household, there are so many electronics out there and infinite combinations you could have of them. It's entirely possible that there are device combinations that are resulting in a weird incompatibility. There are loads of internet providers out there with different methods to connect, different line qualities, frequency of their public IP changing, games being played etc. It is almost inevitable that there will be issues because someone somewhere is using a device or service or ISP etc that we've never heard of or does something in some odd way we can't predict. I'm not saying that explains everything, just that it's something to keep in mind. 

I don't have the kinds of issues being reported either, some more niche issues I can reproduce and some I can't - considering I have/had one of the ones prior to launch it's unlikely to be a hardware issue. Some I'm sure will be user errors as well, I can and have gone through every possible setting/situation on the router only to find out that they have the cable unplugged or put into the wrong port or something else they haven't said/explained. You have to assume a certain number of things are true otherwise I'd end up having to guide everyone the very first step but that's not always the case.

[RME]

Yeap Fraser you are right 

Your post is very analytical and it covers all the questions that someone like me has.