Xr500 geo filter unable to add device

[Vipeeeer]

As above, it’s always one issue or another using this device, the new issue is being unable to add new device on to the geo filter, once loading up the page I get an error message saying uncaught uncaught object lol

 

any work around? 

[Netduma Fraser]

If you click okay does it allow you to add one or does it also produce the error when you try to add the device?

Have you deleted a device from the Device Manager recently, prior to the issue happening?

[Vipeeeer]

8 hours ago, Netduma Fraser said:

If you click okay does it allow you to add one or does it also produce the error when you try to add the device?

Have you deleted a device from the Device Manager recently, prior to the issue happening?

So when I click on geo filter it’s giving me the tour as if it’s the first time I’ve set up the router which isn’t the case, then the error uncaught unmatched device shows up, then when I click add device there’s literally no options it’s as if it’s not registering the click, I can see it’s registering but there’s no response from the command to show the list of devices to add, 

 

I get constant unknown devices added to my network so yes I am manually deleting them from device manager, the devices that are required are named on the network 

[Netduma Fraser]

The tour is either because you've cleared your cache/cookies or you're using a bookmark/loading the URL which includes the tour in it - if you use one of these URLs does that stop the tour http://routerlogin.net or http://192.168.1.1 

Do you have an Anti-virus/firewall installed on your PC? If so it could be blocking commands on the interface, either disable it then check or add the URLS as trusted sites and then check please. A browser based Adblocker could also be blocking it.

Did you delete a device that was added to the Geo-Filter at the time by any chance?

[Vipeeeer]

Managed to fix the issue, however another has arisen,

 

ps5 geo filter keeps on matching me with people outside my radius, and when a game comes in my radius it doesn’t allow me to join the lobby .. connection lost… and it doesn’t even load up the ping to the servers in my region,

 

issue doesn’t exist on ps4, any help? 

[Netduma Fraser]

Glad to hear you got that aspect sorted.

What game is this you're playing? How do you have your Geo-Filter set - can you provide a screenshot?

[Vipeeeer]

The game is fc 25 

geo filter is set using polygon mode for servers London, Dublin and France, but still tries to connect me to the blocked servers, obviously it’s annoying getting into the lobby just to read connection lost to opponent every time 

[Netduma Fraser]

Use the radius mode instead of the polygon mode and check if it works better then please

[Vipeeeer]

Works better now, 

Fraser I can’t seem to understand how when I play on 5ghz I get an A for bufferbloat, however when I play on 2.4ghz I’m getting constant F for bufferbloat, I’m changing the sliders on qos and there’s so much disparity between the bands?

 

the gameplay on both sides is rotten to its core my players on fc are getting bullied left right and centre and feel like they’re not even in the game compared to my opponents players 

 

any advice? 

[Netduma Fraser]

On 1/29/2025 at 8:28 AM, Vipeeeer said:

Works better now, 

Fraser I can’t seem to understand how when I play on 5ghz I get an A for bufferbloat, however when I play on 2.4ghz I’m getting constant F for bufferbloat, I’m changing the sliders on qos and there’s so much disparity between the bands?

the gameplay on both sides is rotten to its core my players on fc are getting bullied left right and centre and feel like they’re not even in the game compared to my opponents players 

any advice? 

Presumably because your max throughput on 5GHz is higher than 2.4GHz. Regardless, I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test.