Switch Won't Connect to XR1000, Security>Access Control Option Not Found

[Netduma Fraser]

That's fine, you don't need to know what it means, if you don't connect the switch but then connect other devices and then grab the logs please it will be a good comparison

[mrmatthew]

5 hours ago, Netduma Fraser said:

That's fine, you don't need to know what it means, if you don't connect the switch but then connect other devices and then grab the logs please it will be a good comparison

I'm not sure what you're asking me for. That's all the log file that was there. 

[Netduma Fraser]

12 minutes ago, mrmatthew said:

I'm not sure what you're asking me for. That's all the log file that was there. 

1. Don't connect the switch again
2. Connect other devices to WiFi
3. Get the log
4. Post it here

Then I can compare a working device log with a non working device log

[mrmatthew]

Just now, Netduma Fraser said:

1. Don't connect the switch again
2. Connect other devices to WiFi
3. Get the log
4. Post it here

Then I can compare a working device log with a non working device log

We have dozens of devices connected to the network already, were they not in the log I already sent you? How do I get them to show up in the log? 

[Netduma Fraser]

1 hour ago, mrmatthew said:

We have dozens of devices connected to the network already, were they not in the log I already sent you? How do I get them to show up in the log? 

That's the thing, they were connected already, I need entries for when they connect. Just forget the WiFi network on a few devices and then connect again and then grab the log

[mrmatthew]

Hello, any updates from the last log I provided? 

[Netduma Fraser]

I'll have to pass it on to the team and wait for their conclusion I think

[mrmatthew]

6 hours ago, Netduma Fraser said:

I'll have to pass it on to the team and wait for their conclusion I think

Alright. How long do you think that will take? 

[Netduma Fraser]

Couldn't say exactly, they won't all be in until next week

[mrmatthew]

On 1/2/2025 at 3:17 PM, Netduma Fraser said:

Couldn't say exactly, they won't all be in until next week

Hey there, any update on this?

[Netduma Fraser]

I haven't heard anything currently, they're looking at the unable to downgrade on the XR1000 issue right now as a matter of urgency. I'll chase them on this though

[Killhippie]

On 1/11/2025 at 6:23 PM, Netduma Fraser said:

I haven't heard anything currently, they're looking at the unable to downgrade on the XR1000 issue right now as a matter of urgency. I'll chase them on this though

Why didn’t you just factory rest at the beginning? That would have sorted it surely, it's what people used to have to do. This bug goes all the way back to 2018 from what I remember. Also this router probably only gets security updates and Netgear used to check Netduma's code for compatibility, is that still happening? If not not you could have messed with the Netgear base firmware and proprietary blobs and caused an issues possibly.

[Netduma Fraser]

3 hours ago, Killhippie said:

Why didn’t you just factory rest at the beginning? That would have sorted it surely, it's what people used to have to do. This bug goes all the way back to 2018 from what I remember. Also this router probably only gets security updates and Netgear used to check Netduma's code for compatibility, is that still happening? If not not you could have messed with the Netgear base firmware and proprietary blobs and caused an issues possibly.

Not sure I'm following with the factory reset? Are you referring to the switch or being unable to downgrade? Yes that's why it took so long to get it to this stage