R3 Firmware no matter what version they do not work at all unstable disconnects ect not one firmware works as it should either disconnects or features dont works

[Thorkay]

Why are we being told to update to different verions when its not fixed all am seeing is user after user stating the same thing yet they are being told to try this and that even tho others have already tested it and confirmed it dont work if its not going to work for some its not going to work for others the issue is the firmware on the routor that yous created .. The way yous are treating your customers atm is shocking theses issues have been going on as far back as previous past firmwares all proof is on the forms of complaits with no fix .. Now am very frustrated as al am seeing is the same repeated thing that dont fix nor work yet you are happy to push sales fine while this device is in such a state like it is.. Am seeing that your giving firmware to certain uses thats not even available to the beta testers whats the point of beta testing if thats the case why cant we test this new firmware the more testing the better correct me if am not wrong  ? Alot of shady things going on behind the scene here witch will be your downfall soon enough...

[Thorkay]

Instead of telling people to do this and that why not resolve the issues in the firmware thats causing the issues to start with .. To me looks like yous dont know how to or dont know what the cause is so just trying to pass time by getting users to just do this and that this what it feels like how can a firmware go through so many verions without a true fix to resolving this for good .. I have installed firmware as far back as the very start firmware they all have the exact same issue like its across all firmwares .. When i first installed my firmware this was not the case something changed causing the firmware to change and become unstable across all firmwares so dont matter what you install firmware wise something on the firmware wont work as it should do witch is the point we purchased this routor for .. The amount of posts av done about ping optmizer not working at all to be told adjust the sliders yourself why should i do this i bought the routor for theses features as a gamer thats just a example ... 

[Netduma Fraser]

I'm always going to advise updating to the latest firmware, especially when it's one that has been done to rectify issues you've mentioned. As the support person I'm going to do just that, provide support, I say all the time that I pass things on to the devs so they can look into it but it doesn't mean I'm going to ignore people or stop trying to help them. You're posting on a support forum, of course everyone here is experiencing issues, the ones that aren't having issues aren't posting here, it's hard to remember that sometimes but looking at the forum provides a skewed view of the customer base. Given I have to deal with these queries day in day out, it's something I need to remind myself of more than most. 

I'm not a developer and you wouldn't want me poking around in the code. I'll continue to help people where I can and even if I can't I will make sure they feel heard and things are passed on to the developers, that's all I can do. I'll do my job and they'll do theirs. I appreciate you're frustrated however, I can't do anything more than I am already and the team are working on the bugs I let them know about all the time. The entire customer base don't have the issue, it's not a fundamentally broken product, it just comes down to the fact that unfortunately you are one of the people having the issue and we'll endeavour to get it resolved as quickly as possible for you and any one else experiencing it.

[Thorkay]

I have done all this updating to recent firmware as stated they do not work internet dropping lol This what i mean its like going round in circles am wasting my time i will just get rid of the routor all its worth 

[Trinibad]

im having issues as well when i restart the router i get no internet access and have to factory reset everytime

[Netduma Fraser]

1 hour ago, Trinibad said:

im having issues as well when i restart the router i get no internet access and have to factory reset everytime

Please make a new topic for your issue and we can continue there. Though some routers are picky about the order in which they're booted, if that happens reboot your modem, wait 2 minutes then reboot the R3, wait 4 minutes then check for internet.