Simon Thomas Posted November 14 Share Posted November 14 Hi Fraser I've been having the same issues reported by a lot of other customers whereby the R3 drops out at least twice a day and I have to push the power button on the device to reset and get internet back up and running. I have experimented with different versions but no change, it still requires resetting multiple times a day. I am currently on 4.0.402. It hasn't been an issue except I've figured out that my Google Home device that plays white noise for my young kid drops out and she wakes up in the middle of the night. What should i do about the R3? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14 Administrators Share Posted November 14 We know why that's happening, it should be fixed in the next version, I've PM'd you for logs. Link to comment Share on other sites More sharing options...
Simon Thomas Posted November 27 Author Share Posted November 27 Hi Fraser, So basically, I gave my ISP a call last night and we did some testing. They told me that I was experiencing constant dropouts of internet connection. I told them that I have a Netduma R3 and they said its a really good router. However, we found that my internet connection is a lot more stable when I removed the R3 and simply connected my NBN box to my computer via ethernet cable. So i bypassed the R3 altogether. They told me that they could see this from their side. So this confirmed that the R3 was the issue. Once this occurred i started playing Black Ops 6 Warzone and I can honestly say from playing earlier tonight without the R3 that it initially started as a different game and my hit reg felt totally different like some sort of god mode that i wasn't used too. I play on a wired connection always. I played some more games of Warzone into the night and started to get melted more often. However, im pretty sure this was to do with the servers being selected as on more than one occasion i had 135ms ping in game which never happens with the R3 installed. Usually my in-game latency is about 17ms and without the R3 tonight i have been playing on 9ms on average. Generally i play with the stable ping function turned on in the R3 though so that does raise my ping a bit. I really thought I had optimised the settings on the R3 with Smartboost all set up and ports (3074 UDP) forwarded, not to mention almost zero bufferbloat etc etc. Also i know B06 Warzone has its issues with lag (overloaded servers etc) but it was at the point where I couldn't play the game completely. Ive always had open NAT as well. I am going to connect the R3 up again temporarily though as my family needs WIFI. But what can I do about the R3 as its causing me to lag and hitch all the time to the point where I cant actually play properly even though it is selecting the servers closest to me in Sydney Australia? I really like the Duma operating system but am considering going with a different router that performs the same functions (if there is one). I've done factory resets in the past and experienced the same issue. Please help! Simon Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28 Administrators Share Posted November 28 What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Link to comment Share on other sites More sharing options...
Simon Thomas Posted November 28 Author Share Posted November 28 The model of the modem is Arris CM8200B P2 NBN Connection Box HFC Modem Router. I spoke to my ISP this morning about modem/bridge mode and given my R3 is in DMZ they said that there is no issue and that with my connection that the modem is all set up to be ok but that they can't tinker with that setting in my case. Yes, all devices are connected to the R3. The speeds i pay for are 50mbps (upload) and 900mbps (download) and these are entered into the R3. The only port open on the R3 is 3074, the others dont activate. I play on PC and connect to the R3 via an ethernet cable. Below are the other settings: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28 Administrators Share Posted November 28 Lower upload for Congestion Control & remove the bandwidth reservation for the game & the game ports, it barely uses any bandwidth so it's not necessary. Try with steady ping disabled. Using the DMZ and port forwarding could create conflicts, also take your PC out of the DMZ, it is a major security issue. You may not even need the port forwarding. So you put the R3 in the DMZ on your Arris? Link to comment Share on other sites More sharing options...
Simon Thomas Posted November 28 Author Share Posted November 28 Thanks. I'll give that a try. No, I can't tamper with the modem and apparently neither can the ISP as its supplied by NBNCo (National Broadband Network) so they are not able to put it in DMZ mode. Anything else i should consider doing? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29 Administrators Share Posted November 29 Okay disregard that, it's a pure modem, not a router so that won't apply anyway. Just follow the other things I mentioned and see how you get on. Simon Thomas 1 Link to comment Share on other sites More sharing options...
Simon Thomas Posted November 30 Author Share Posted November 30 Hi Fraser, I did the above. I then did a factory reset as I was having issues connecting to Black Ops 6 servers and just wanted to try starting again. Something strange is happening where i can see that there are servers available on the Ping Heatmap, however no triangles show up on the Geolatency screen in Australia indicating that there are servers to join. Any advice? Ive tried removing the device from the geofilter and putting it back in etc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1 Administrators Share Posted December 1 That's absolutely normal, you're not blocking it because you have the radius over it, in fact you can see a white dot behind your radius which means that one is/will be allowed when you come to search which is exactly what you want Link to comment Share on other sites More sharing options...
Simon Thomas Posted December 1 Author Share Posted December 1 Yes but usually a triangle shows up for the region. The thing is I can't join any servers in the game itself Link to comment Share on other sites More sharing options...
PharmDawgg Posted December 1 Share Posted December 1 Those triangles can be allowed or denied. You can try moving your home radius to the right or left of where the AUS server is suppose to be. Then you should be able to click on the triangle (not sure if it works on the app). I usually game on pc and have the geofilter pulled up on a separate monitor. But once you click on the triangle that you want there will be an option to allow or deny it. If you click allow it will connect for you from there on. Hope this helps. Also the triangle may or may not be bright yellow but you should still be able to click on it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1 Administrators Share Posted December 1 A triangle would indicate it has been blocked, you don't want that to appear in your region because you want to allow it. What happens when you search for a game exactly? Link to comment Share on other sites More sharing options...
Simon Thomas Posted December 2 Author Share Posted December 2 Sorry everyone. So I figured out that I have been shadow banned in B06 for absolutely no reason. I appealed the ban. But thats essentially why i have been sitting in the lobby without being able to join any games. So annoying Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 2 Administrators Share Posted December 2 10 hours ago, Simon Thomas said: Sorry everyone. So I figured out that I have been shadow banned in B06 for absolutely no reason. I appealed the ban. But thats essentially why i have been sitting in the lobby without being able to join any games. So annoying No worries, at least you've figured out the cause, thanks for letting us know! Link to comment Share on other sites More sharing options...
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