Geo Filter No longer working

[Kahari]

Earlier last week, the geo filter was working on my XR500 (while playing COD), but now it is no longer working at all. Servers aren’t showing up, my location isn’t showing in the geo filter, and it’s connecting me to games as if the filter isn’t on at all. I’ve tried restarting the router and modem, deleting the device, re syncing the cloud and re adding the device, (like previous methods) nothing has worked. What should I do?

[Netduma Fraser]

Check the IP on the device itself and then check it against the name of the device you're adding on the Device Manager, do they match?

[Kahari]

I checked and Yes they both match. I even just did a factory reset and still not working.

[Netduma Fraser]

What device are you playing on? If it's a PC, what platform are you using?

[Kahari]

PC on Battle.net for COD.

[Netduma Fraser]

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter with the manual option
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

Then see if it works.

[Kahari]

I’ll give it try and update you. Thanks.

[Kahari]

It worked! Had to do a power cycle but it worked. Thanks for the help!

[Netduma Fraser]

Great to hear that, thanks for the update!