Hisham Posted October 31 Share Posted October 31 I purchased this device (250 USD) specifically to enhance my connectivity for gaming and internet, yet it’s been nothing but a disappointment. Despite downloading the latest test firmware (4.0.291) and performing multiple resets, the issues persist daily. Every single day, the router disconnects, and I’m unable to access the router’s webpage, forcing me to restart it manually. If there isn’t a permanent solution to these constant disconnections, I’ll be replacing this router with something reliable. Please advise on a solution immediately, or I’ll be moving on from this device. DESTR0 and Thorkay 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31 Administrators Share Posted October 31 Please try this firmware: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/ Link to comment Share on other sites More sharing options...
stubarru Posted October 31 Share Posted October 31 I have the same issue, any chance I can get access to this firmware?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31 Administrators Share Posted October 31 18 minutes ago, stubarru said: I have the same issue, any chance I can get access to this firmware?? Added stubarru 1 Link to comment Share on other sites More sharing options...
DESTR0 Posted November 4 Share Posted November 4 have the same issue! please some help!👏 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4 Administrators Share Posted November 4 18 minutes ago, DESTR0 said: have the same issue! please some help!👏 I've given you access to the above link, please try that DESTR0 1 Link to comment Share on other sites More sharing options...
Rbnhz Posted November 7 Share Posted November 7 Same issue Link to comment Share on other sites More sharing options...
Nelsitin Posted November 7 Share Posted November 7 The exact same thing happens to me, every day I have to restart the R3 because the internet is going away and it does not let me connect to the settings, neither by the app nor by the browser. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 7 Administrators Share Posted November 7 14 hours ago, Rbnhz said: Same issue 6 hours ago, Nelsitin said: The exact same thing happens to me, every day I have to restart the R3 because the internet is going away and it does not let me connect to the settings, neither by the app nor by the browser. Given you both access, please see if that helps. Link to comment Share on other sites More sharing options...
Hisham Posted November 9 Author Share Posted November 9 On 10/31/2024 at 7:25 PM, Netduma Fraser said: Please try this firmware: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/ updated to this version tried it for 5 days and it's still disconnected every day and I've to reboot my device to get it working again. this issue is occurring after 4.0.290 version. before that i'vent faced any problems my setup is PPPoe Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10 Administrators Share Posted November 10 1 hour ago, Hisham said: updated to this version tried it for 5 days and it's still disconnected every day and I've to reboot my device to get it working again. this issue is occurring after 4.0.290 version. before that i'vent faced any problems my setup is PPPoe How long did you wait prior to rebooting? Link to comment Share on other sites More sharing options...
Hisham Posted November 10 Author Share Posted November 10 3 hours ago, Netduma Fraser said: How long did you wait prior to rebooting? it depends, usually every 24 hours and sometimes twice a day. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10 Administrators Share Posted November 10 4 hours ago, Hisham said: it depends, usually every 24 hours and sometimes twice a day. I mean when the issue happens, how long are you waiting for the connection to re-establish itself before you reboot or are you rebooting right away? Link to comment Share on other sites More sharing options...
Hisham Posted November 11 Author Share Posted November 11 21 hours ago, Netduma Fraser said: I mean when the issue happens, how long are you waiting for the connection to re-establish itself before you reboot or are you rebooting right away? I’ve waited sometimes 2-3 hours and it won’t re-connect. I should reboot it every single time. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11 Administrators Share Posted November 11 9 hours ago, Hisham said: I’ve waited sometimes 2-3 hours and it won’t re-connect. I should reboot it every single time. Okay thanks, the team are looking into it currently Link to comment Share on other sites More sharing options...
Sven Posted November 15 Share Posted November 15 I've encountered the same issue. When disconnected, I can't access the router via the webpage or the app. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 15 Administrators Share Posted November 15 1 hour ago, Sven said: I've encountered the same issue. When disconnected, I can't access the router via the webpage or the app. I've given you Early Access, please see if the firmware there works better for you: https://forum.netduma.com/forum/151-netduma-r3-early-access/ Link to comment Share on other sites More sharing options...
Hisham Posted November 26 Author Share Posted November 26 Honestly, I purchased this device at a significant cost, but unfortunately, several issues started appearing after the latest update. The router disconnects daily, and I have to manually restart it every time to get it working again. The problem becomes even worse when I’m not at home, as no one can restart it due to its difficult accessibility, causing disruptions and confusion for everyone in the house. These issues have persisted for over two or three weeks without any permanent solution. I suspect the issue might be software-related, and I sincerely hope the situation can be restored to how it was before. If the problem cannot be resolved permanently, I am requesting a refund. Frankly, this has been my worst experience with routers and network solutions Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 26 Administrators Share Posted November 26 2 hours ago, Hisham said: Honestly, I purchased this device at a significant cost, but unfortunately, several issues started appearing after the latest update. The router disconnects daily, and I have to manually restart it every time to get it working again. The problem becomes even worse when I’m not at home, as no one can restart it due to its difficult accessibility, causing disruptions and confusion for everyone in the house. These issues have persisted for over two or three weeks without any permanent solution. I suspect the issue might be software-related, and I sincerely hope the situation can be restored to how it was before. If the problem cannot be resolved permanently, I am requesting a refund. Frankly, this has been my worst experience with routers and network solutions Is this on the .402 version? Did you factory reset after installing? Link to comment Share on other sites More sharing options...
Hisham Posted November 26 Author Share Posted November 26 5 hours ago, Netduma Fraser said: Is this on the .402 version? Did you factory reset after installing? Yes and yes. I’ve returned to the latest version ( DumaOS-R3-4.0.290 ) same thing on all versions. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 26 Administrators Share Posted November 26 38 minutes ago, Hisham said: Yes and yes. I’ve returned to the latest version ( DumaOS-R3-4.0.290 ) same thing on all versions. Could you grab the logs when it happens, on the Early Access version if you go back to it please? Link to comment Share on other sites More sharing options...
Hisham Posted November 30 Author Share Posted November 30 On 11/27/2024 at 12:55 AM, Netduma Fraser said: Could you grab the logs when it happens, on the Early Access version if you go back to it please? once I opened the PS5 it got disconnected again. attached the logs as requested R3_2024-11-30T14_27_33.465Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30 Administrators Share Posted November 30 32 minutes ago, Hisham said: once I opened the PS5 it got disconnected again. attached the logs as requested R3_2024-11-30T14_27_33.465Z_logs.txt 106.1 kB · 0 downloads Around what time did it happen? Then I can match it to the entries Link to comment Share on other sites More sharing options...
Hisham Posted November 30 Author Share Posted November 30 8 minutes ago, Netduma Fraser said: Around what time did it happen? Then I can match it to the entries Between 17:00 - 18:00 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30 Administrators Share Posted November 30 There aren't any entries at all at that time, did you reboot before you got the logs? Link to comment Share on other sites More sharing options...
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