Wifi Connection Drops

[brother_x]

Hello, I have been having this problem for several days now, my Wi-Fi connection drops and it does not allow me to connect any device, only by cable, I have factory reset the device but the problem continues, I have version 4.0.219 and I have been seeing what there is another firmware but I can't find it, does that version correct this problem?

 

Regards.

[Netduma Fraser]

The latest public version is pinned to the top of the sub forum you're posting in: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/

Upgrade and see if it keeps happening, if it does please grab the logs from the troubleshooting page.

[brother_x]

Hello, thanks for the link, yesterday I updated it and did a factory reset, but a few minutes ago the wifi went down again. attached records

 

R3_2024-10-02T17_05_39.400Z_logs.txt

[Netduma Fraser]

Do you notice any pattern in what devices are being used or the type of traffic when it happens?

[brother_x]

On 10/3/2024 at 1:16 PM, Netduma Fraser said:

Do you notice any pattern in what devices are being used or the type of traffic when it happens?

I have not noticed anything strange, it is quite random, I have noticed that the internet connection drops, however the Wi-Fi connection is maintained for a few moments, now I have realized that the lights on the device remain fixed when the problem passes.

[Netduma Fraser]

There is a newer firmware which you should try: https://forum.netduma.com/topic/57039-new-r3-firmware-dumaos-40290/

Try this:

1. Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds, 2.4 for stability
2. Use a WiFi analyzer to find the least congested channel and change to that
3. Experiment with the widths to see what gives better results
4. Ensure it's in an elevated position - not on a metal surface
5. Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible
6. Set the antennae to this position _ | | _