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XBOX drop off


howley6
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On 10/6/2024 at 6:37 PM, Netduma Fraser said:

Thanks for that, I'll pass it on, just in case they ask, could you sign out of the app, double tap the DumaOS logo and enable diagnostics (if you're not comfortable with it then no worries) then get that log when it happens again please and it will contain more info for us to figure it out

Hi Fraser 

Sorry for delay, I've only had one crash. I have enable diagnostics and attached the logs. 

 

 

sentcrash.log

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They know the root cause and will try to get it fixed for the next app release. Based on what they can tell it seems like you may have started a speed test, ping optimiser or something like that and then switched app or gone off it which caused it, if you then restart the app it should be fine.

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1 hour ago, Netduma Fraser said:

They know the root cause and will try to get it fixed for the next app release. Based on what they can tell it seems like you may have started a speed test, ping optimiser or something like that and then switched app or gone off it which caused it, if you then restart the app it should be fine.

Hi Fraser, 

Thanks a million for getting back to me. Yeah that sounds about right. There is no panic, it does not effect my gaming, just making you aware. 

I really want to thank you for all the support fixing my issues. No crashes or connection issues in almost a week. 

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  • 3 weeks later...

Hi Fraser,

I have just started playing black ops 6. Getting a lot of networking relay prompts. It seems that it is a network issue. I don't seem to have changed anything? I also have connecting errors at times. Network sometimes says unavailable. I haven't changed any settings in the above thread any ideas? Port forwarding enabled and Dmz on the R3. It's inconsistent, once in game all is good. Sometimes may have to reboot R3. 

 

Ian 

 

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3 hours ago, howley6 said:

Hi Fraser,

I have just started playing black ops 6. Getting a lot of networking relay prompts. It seems that it is a network issue. I don't seem to have changed anything? I also have connecting errors at times. Network sometimes says unavailable. I haven't changed any settings in the above thread any ideas? Port forwarding enabled and Dmz on the R3. It's inconsistent, once in game all is good. Sometimes may have to reboot R3. 

Ian 

If you haven't changed anything on your side then it's almost certainly the game, especially being launch weekend the servers are probably absolutely slammed. We did release a new firmware though so worth trying that too.

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On 10/26/2024 at 6:29 PM, Netduma Fraser said:

If you haven't changed anything on your side then it's almost certainly the game, especially being launch weekend the servers are probably absolutely slammed. We did release a new firmware though so worth trying that too.

 

On 10/26/2024 at 7:22 PM, Netduma Fraser said:

Thanks a mill, got it there. We are firing on all cylinders. Top notch again! 

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