XR1000v2 stops working randomly

[Ragnarok96]

I bought this router about a month ago and everything was working great until about a week or two ago. At this time the router just becomes effectively a paper weight at random intervals. Like it is still switched on and the light on the top of it shows it still has internet connectivity and any "active" connection remains connected. Although no new web pages will load, any wifi device will have no internet and any new application or request, nothing happens, the browser just says DNS_PROBE_FINISHED_NO_INTERNET which is even more strange because my computer is connected by ethernet and if I type 10.0.0.1 into the adress bar it will not even load the DUMA OS software as it cannot connect to that either, nor can it connect to the ISP router via 192.168.1.254, its like it is completely locked up and the only way to get back into it is to hard reset it by turning the power off and on again, which defeats the purpose as this also gets the internet to work again until it once more later in the day or the next day just completely bricks itself. Is there a way I can fix this as I have no idea what is causing it and also cannot see a way to schedule a restart at say like 5am daily to avoid it, its randomly started happening and even a factory reset did not fix it.

[LeGenD]

11 hours ago, Ragnarok96 said:

Compré este enrutador hace aproximadamente un mes y todo funcionaba bien hasta hace aproximadamente una semana o dos. En este momento, el enrutador se convierte en un pisapapeles a intervalos aleatorios. Es como si todavía estuviera encendido y la luz en la parte superior muestra que todavía tiene conectividad a Internet y cualquier conexión "activa" permanece conectada. Aunque no se cargarán nuevas páginas web, cualquier dispositivo wifi no tendrá internet y cualquier nueva aplicación o solicitud, no pasa nada, el navegador solo dice DNS_PROBE_FINISHED_NO_INTERNET, lo cual es aún más extraño porque mi computadora está conectada por Ethernet y si escribo 10.0.0.1 en la barra de direcciones, ni siquiera cargará el software DUMA OS ya que tampoco puede conectarse a eso, ni puede conectarse al enrutador ISP a través de 192.168.1.254, es como si estuviera completamente bloqueado y la única forma de volver a ingresar es restablecerlo por completo apagándolo y encendiéndolo nuevamente, lo que frustra el propósito ya que esto también hace que Internet vuelva a funcionar hasta que una vez más más tarde en el día o al día siguiente simplemente se bloquea por completo. ¿Hay alguna manera de solucionar esto, ya que no tengo idea de qué lo está causando y tampoco veo una manera de programar un reinicio a las 5 a. m. todos los días para evitarlo, comenzó a suceder aleatoriamente e incluso un restablecimiento de fábrica no lo solucionó?

Te doy un consejo, si puedes devolverlo y pillarte otro router hazlo lo antes posible, ese router no vale para nada, como tú dices es un pisapapeles ahora mismo.

[Netduma Fraser]

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if it happens again please.

[Ragnarok96]

Some devices don't allow me to configure this such amazon echo dot, if I use a raspberry pi as a DHCP server and disable the DHCP server on the router, would this also allievate the problem you are thinking of?

[Netduma Fraser]

You configure it on the router, not on the devices, no I don't think that would be the best option.

[Ragnarok96]

But setting a device to use a specific IP address on the router only tells the DHCP server what address to use, so if its an issue with DHCP on the router itself then I don't see how assigning IP address on the routers web interface will work. Spent most of the day manually assigning addresses and things seem to work fine for now except devices which have no option to specify manual / static IP address assignment. 

 

In any case if the issue is due to DHCP on the router itself as you say, then it seems having a seprate server for DHCP address assignment would solve the issue in itself effectively, no?

[Netduma Fraser]

It's the specific DHCP lease I'm concerned with, setting the devices on the router outside the DHCP range will prevent the lease renewal affecting them. 

I don't think the router features will work very well if that is done.

[Ragnarok96]

I'm not sure I follow or understand how this is suppose to be causing a problem in that case? I never had this issue with the ISP router, DHCP worked fine just lag / latency occured for anything latency sensitive when anyone started downloading or uploading a lot at the same time. The idea with this router was to solve that which it did for a week or two but then since it just becomes "dead" randomly and it has to be unplugged and plugged back in again to get any response or connectivity, its not exclusive to one device, the whole network stops working.

 

Okay, so for your suggesstion, you are saying I should add each device to have a reserved address in settings>setup>LAN setup with an IP address assigned to each mac address that is outside of the routers defined DHCP server range?

[Netduma Fraser]

Yes that's correct. There has been a disconnect issue that seems to occur on the XR range when the DHCP lease renews, even if you setup a static/reserved IP within the range the renewal can still cause the problem, setting it outside the range seems to stop it happening.

[Ragnarok96]

I might see if I can return this and buy your router as the price difference from what I paid for the XR1000 on Amazon and your new release at £180 is only £10 more to shell out, compared to the £170 I paid for the XR and I assume I won't have these same issues and you seem to care a lot more then netgear do.

[Netduma Fraser]

The launch price for the R3 was due to end today so you might have just missed out on that price unfortunately

[Ragnarok96]

I was able to purchas one from your store about an hour ago at 179.99 + shipping which was shown as discounted pricing still, but hopefully this issue with DHCP and etc. will not persist with your product. Truth be told main reason I ended up buying the XR1000, is because it was recommended on the bufferbloat test website, I did have the IQ router before but it was only rated for 300mbps connections max but it worked great until fibre was put in last month and then it was redundant. So I went with the XR1000 as it was also shown on that website and the IQ had made the connection go from unusable from one persons actions causing 4000ms+ ping for everyone to a stable 17ms constantly.

Had I of known of this website and your own products ahead of time I probably would of gone with the R3 from the get go, QoS is the most important thing, but having that as well as gigabit speed seems a bit difficult. 

Heres to hoping the R3 can be a set and forget for my issues, keeping the QoS with the new speeds as it has been a painful month.

[Netduma Fraser]

Great to hear you got in on it before the discount ended. You'll get more updates with us as well so it'll only keep improving!

[Ragnarok96]

Well that was my thought as well, since it seemed the primary reason to have that router was for the software but as far as I am aware the XR still has 3.0 and you have released otherwise at least 3.3 and now of course 4.0 with the R3, and it seems netgear is not delivering that for some reason as well as bugs and trying to give me their useless armour software as much as I say no to it and they also appear to have nothing in the ways of support.

Hopefully now on to greener pastures since amazon approved a return on the XR, I have only had it a couple days over a month but it seemed to cause more issues then resolving the one I bought it to intentionally fix.

[Netduma Fraser]

Unfortunately 3.3 for that has been quite delayed and they won't be bringing 4.0 to any of the XR range which is a shame. Their support is also paid so I would end up helping you anyway!

[Ragnarok96]

Well it has been over 24 hours and the router hasnt completely crashed out like the XR did, so at least so far things are looking promising. The speeds and pings achieved are also significantly better, makes the XR look like a joke despite under normal pricing it would be a lot more expensive at RRP than the R3. I really like the new look and how everything works in here.

 

Edit: One feature I would like to see, that I can't currently find the option for is the option to save a backup of configuration and the ability to then later restore it, especially as you guys reccomend to factory reset after a firmware update, thats a lot of man hours to have to spend to set and tweak everything again.

[Netduma Fraser]

That's great to hear, thanks for the update! 

That has been requested before so will likely come in future. It's not necessary to do factory resets after updates now but if you encounter an issue that would be my first suggested step if you haven't done one.