playstation and xbox not showing up on smart boost

[Netduma Fraser]

Yeah that's the issue, it shouldn't be, that's what I'm trying to figure out. Are you using a VPN? Have you made an Internet Rule to allow all traffic to the device? 

[jame0174]

no vpn no rules 

[Netduma Fraser]

Has it ever worked for you and if so when did it stop working, after changing any specific settings?

[jame0174]

it has always said unknown for as long as i can remember it .

[Netduma Fraser]

1 hour ago, jame0174 said:

it has always said unknown for as long as i can remember it .

Resync the cloud on the Device Manager and Geo-Filter pages, then reboot the router from the interface, wait 4 minutes then connect and play, does it appear then? If not, do you have any issues with Adblocker, Geo-Filter or Speed Test/Ping Optimizer working?

[jame0174]

Still coming up as unknown.after i did as you said.  The only problem i have is speed test never reaches what i pay for but if i use an outside test it does.

[Netduma Fraser]

What game is it you're playing? Does it work with any other games or the same for everything? 

[jame0174]

cod the same for everything

[jame0174]

I always thought  unknown was for console gaming.

[Netduma Fraser]

In some cases maybe, but not even showing on the device view after being added is very odd. They're 100% connected directly to the router, not through another router, AP, switch, extender etc? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

[jame0174]

netgear cm1100 r3 into that and all devices into the r3. No dmz no bridge mode no vpn

[Netduma Fraser]

At this stage I think a factory reset would be best if you could do so from the interface please and check the behavior after that.

[jame0174]

I did and it's the same.I factory reset from the back not the interface.

[Netduma Fraser]

Please do so from the interface instead, timing can be important from the hardware

[jame0174]

Is the problem going to  hinder anything.will do

[Netduma Fraser]

Ah, did you disable DPI in Settings by any chance?

Well if it can't detect it then it won't be prioritizing, do you see servers on the Geo-Filter Map with the device added.

[jame0174]

No dpi was never touched still getting unknown in smart boost and yes servers show up in games

[Netduma Fraser]

Could you try the latest version from Early Access and see if it works then please?