Administrators Netduma Fraser Posted September 19, 2024 Administrators Share Posted September 19, 2024 On 9/18/2024 at 9:26 AM, Kris said: @Netduma FraserCould I receive access to this firmware please? Expand Added On 9/18/2024 at 11:18 AM, Gaetarn3 said: Hi, since the last update my netduma router stopped working during the day, the internet no longer works, I restart the router and everything works, it happens randomly, I tried to put the previous firmware but it has the same problem, what could it be?? Thank you I read above, is there a new firmware to solve this? Expand Do you still have access to the interface when this happens? Does it happen for all devices? On 9/19/2024 at 12:53 PM, Mikey85 said: It was to good to be true just had my first disconnect in a couple of days 😠Expand Sorry to hear that, do try the latest Early Access firmware build instead, meanwhile we are focusing on the issue. Link to comment Share on other sites More sharing options...
Mikey85 Posted September 19, 2024 Share Posted September 19, 2024 On 9/19/2024 at 3:16 PM, Netduma Fraser said: Added Do you still have access to the interface when this happens? Does it happen for all devices? Sorry to hear that, do try the latest Early Access firmware build instead, meanwhile we are focusing on the issue. Expand Yes happens all devices I can’t remember if have access still to the interface I’ll have to let you know next time it happens. Where is the latest firmware? I have 275 at the moment Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2024 Administrators Share Posted September 19, 2024 On 9/19/2024 at 6:02 PM, Mikey85 said: Yes happens all devices I can’t remember if have access still to the interface I’ll have to let you know next time it happens. Where is the latest firmware? I have 275 at the moment Expand Thanks! It's .285 currently, pinned to the top of the Early Access section. Link to comment Share on other sites More sharing options...
camfj141 Posted September 19, 2024 Share Posted September 19, 2024 Can I please have access to EA ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2024 Administrators Share Posted September 19, 2024 On 9/19/2024 at 8:01 PM, camfj141 said: Can I please have access to EA ? Expand Added Link to comment Share on other sites More sharing options...
Mikey85 Posted September 19, 2024 Share Posted September 19, 2024 On 9/19/2024 at 6:40 PM, Netduma Fraser said: Thanks! It's .285 currently, pinned to the top of the Early Access section. Expand It’s just happened again and yes you do still have access to the interface but no devices internet works Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 20, 2024 Administrators Share Posted September 20, 2024 We've had a theory from a user, could you check the MAC address on the bottom of the router, then in the router settings make sure the router is using that specific address - set it manually even if it does match, reboot the router then check if it continues please Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 20, 2024 Share Posted September 20, 2024 On 9/19/2024 at 3:16 PM, Netduma Fraser said: Do you still have access to the interface when this happens? Does it happen for all devices? Expand I always have access to the interface, in fact I can restart without problems, and the internet doesn't work on all devices. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 20, 2024 Administrators Share Posted September 20, 2024 On 9/20/2024 at 9:03 PM, Gaetarn3 said: I always have access to the interface, in fact I can restart without problems, and the internet doesn't work on all devices. Expand Could you do the above step please and see if that provides you with better stability? Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted September 20, 2024 Share Posted September 20, 2024 On 9/20/2024 at 2:27 PM, Netduma Fraser said: We've had a theory from a user, could you check the MAC address on the bottom of the router, then in the router settings make sure the router is using that specific address - set it manually even if it does match, reboot the router then check if it continues please Expand You think the router is changing it's Mac? Like as a security thing (randomized Mac addressing)? I just looked and my Mac is the same as the under side of the router and it's already input in the Mac address field. Is that normal to automatically be in the field or am I just special? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 20, 2024 Administrators Share Posted September 20, 2024 On 9/20/2024 at 10:29 PM, Proud R3 Owner said: You think the router is changing it's Mac? Like as a security thing (randomized Mac addressing)? I just looked and my Mac is the same as the under side of the router and it's already input in the Mac address field. Is that normal to automatically be in the field or am I just special? Expand Potentially yes. No I don't think it should be happening at all and therefore could be causing some unforeseen issues such as this. Yeah it will say what it is using currently. Link to comment Share on other sites More sharing options...
xBuTcHeRx Posted September 21, 2024 Share Posted September 21, 2024 On 9/20/2024 at 2:27 PM, Netduma Fraser said: We've had a theory from a user, could you check the MAC address on the bottom of the router, then in the router settings make sure the router is using that specific address - set it manually even if it does match, reboot the router then check if it continues please Expand OMG so since you just mentioned this. I checked this out. the LAST letter of my MAC is different on the interface over the router itself. I cant say I've had any significant issues because of this. But is there a way to prevent this? Also if i were to correct the letter on the interface would it break access? Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21, 2024 Administrators Share Posted September 21, 2024 On 9/21/2024 at 3:20 AM, xBuTcHeRx said: OMG so since you just mentioned this. I checked this out. the LAST letter of my MAC is different on the interface over the router itself. I cant say I've had any significant issues because of this. But is there a way to prevent this? Also if i were to correct the letter on the interface would it break access? Thank you. Expand That's good to know, do keep an eye out for issues when that happens. Yes if you set it to the same MAC as on the router sticker it should stay the same. Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 22, 2024 Share Posted September 22, 2024 On 9/20/2024 at 9:22 PM, Netduma Fraser said: Could you do the above step please and see if that provides you with better stability? Expand I had the last different number of the mac address and I fixed it manually, let's see how it goes. Thank you Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 23, 2024 Share Posted September 23, 2024 On 9/20/2024 at 9:22 PM, Netduma Fraser said: Could you do the above step please and see if that provides you with better stability? Expand even by fixing the mac address it still doesn't work well and I have to constantly restart the router, I'm going crazy 😞 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2024 Administrators Share Posted September 23, 2024 On 9/23/2024 at 2:14 PM, Gaetarn3 said: even by fixing the mac address it still doesn't work well and I have to constantly restart the router, I'm going crazy 😞 Expand It wasn't full proof unfortunately, just a theory, could you disable SmartBOOST fully from the SmartBOOST menu temporarily and see if it becomes more stable please? Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 24, 2024 Share Posted September 24, 2024 On 9/23/2024 at 3:05 PM, Netduma Fraser said: It wasn't full proof unfortunately, just a theory, could you disable SmartBOOST fully from the SmartBOOST menu temporarily and see if it becomes more stable please? Expand I also deactivated smartboost but I keep restarting the router 😞 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2024 Administrators Share Posted September 24, 2024 On 9/24/2024 at 7:59 AM, Gaetarn3 said: I also deactivated smartboost but I keep restarting the router 😞 Expand Thanks for letting us know, we're hoping to get a firmware out as soon as possible that should help Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 24, 2024 Share Posted September 24, 2024 On 9/24/2024 at 2:40 PM, Netduma Fraser said: Thanks for letting us know, we're hoping to get a firmware out as soon as possible that should help Expand the product is not even 1 year old, what if I wanted to return it? how should I behave? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2024 Administrators Share Posted September 24, 2024 On 9/24/2024 at 2:58 PM, Gaetarn3 said: the product is not even 1 year old, what if I wanted to return it? how should I behave? Expand It really depends when you purchased but you're likely outside the return period, you can email netduma@netduma.com to query it further Link to comment Share on other sites More sharing options...
panathcypan Posted September 24, 2024 Share Posted September 24, 2024 I have the same issue..every time a device gets connected, internet is lost on all connected devices. Tried almost every early access firmware with no luck Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 24, 2024 Share Posted September 24, 2024 On 9/24/2024 at 3:05 PM, Netduma Fraser said: It really depends when you purchased but you're likely outside the return period, you can email netduma@netduma.com to query it further Expand the router isn't even 1 year old, how is it possible that they are out of return period? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2024 Administrators Share Posted September 24, 2024 On 9/24/2024 at 3:08 PM, panathcypan said: I have the same issue..every time a device gets connected, internet is lost on all connected devices. Tried almost every early access firmware with no luck Expand Not heard of that before, so any new device that has never been connected to the router connects and everything goes down? Have you changed anything with DHCP at all? On 9/24/2024 at 3:19 PM, Gaetarn3 said: the router isn't even 1 year old, how is it possible that they are out of return period? Expand You still have warranty, you just wouldn't be able to return that late on Link to comment Share on other sites More sharing options...
Gaetarn3 Posted September 24, 2024 Share Posted September 24, 2024 On 9/24/2024 at 4:16 PM, Netduma Fraser said: Not heard of that before, so any new device that has never been connected to the router connects and everything goes down? Have you changed anything with DHCP at all? You still have warranty, you just wouldn't be able to return that late on Expand I have these errors and the CPU works at 100% Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2024 Administrators Share Posted September 24, 2024 On 9/24/2024 at 7:26 PM, Gaetarn3 said: I have these errors and the CPU works at 100% Expand Are you having an issue at the same time as this? Otherwise it's nothing to be concerned with Link to comment Share on other sites More sharing options...
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