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Unknown Error Occurred on DumaOs app


Dev777
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I followed all the steps to set up my R3.

Set up the geofilter, ping optimiser , smart boost, everything. It worked great for an hour and now I can’t log in to the app. It keeps showing unknown  error occurred.

tried multiple times, so I reset the router and did the whole setup again. 

And every time it happens, my internet speed drops from 1000mbps to 50 mbps. 
 

how do I fix this?

the first setup everything worked well. Stable ping.

After resetting , multiple ping spikes from 18 to 150ms. Never had pings like this with my old router 

It always starts when it shows trying to connect to the routerIMG_3029.thumb.png.d29d45901a6fc8d00f17bdd6869a5a64.pngIMG_3029.thumb.png.d29d45901a6fc8d00f17bdd6869a5a64.pngIMG_3031.thumb.png.c1669d8f13b3d4cd219600f309769663.pngIMG_3032.thumb.png.7b5c9654cbb06770f1989dd358938a26.pngIMG_3034.thumb.png.b94be23f30bc3d8cd8dbc66a9e8ff8f7.png

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Hi!

It seems that this is just an SSID problem.

The test on the R3 is direct from your ISP (RJ45 "cable")

The test on your mobile is behind the Wifi :

There are 2 wifi bands on the R3 2.4 and 5Ghz.

The first is more stable but limited in bandwidth

The second will allow you more flow!

My iPhone 12 is limited to 500/500 Mbps max in Wifi ax, the best way to do a test is to use a wired PC or MAC!

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14 minutes ago, Fuzy said:

Hi!

It seems that this is just an SSID problem.

The test on the R3 is direct from your ISP (RJ45 "cable")

The test on your mobile is behind the Wifi :

There are 2 wifi bands on the R3 2.4 and 5Ghz.

The first is more stable but limited in bandwidth

The second will allow you more flow!

My iPhone 12 is limited to 500/500 Mbps max in Wifi ax, the best way to do a test is to use a wired PC or MAC!

Hi. That wasn’t the issue. Reading on other post on the forum, I think it’s fixed for now. 
Downloaded and upgraded to latest firmware. Did a factory reset, and applied my settings back.

Only thing it wasn’t detecting my console after updating, but  once I assigned an IP to my console, that fixed that. 
fingers crossed and hope no other issues. 

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45 minutes ago, Netduma Fraser said:

Glad to hear it's working now, keep us posted!

So far it’s working great. 
The first few games I connected, it showed some graph with the ping stabiliser. 

Past few games, gameplay is still smooth, but no data as in the first and second image.

When I’m not in game, it still stuck on waiting for host. 
connection wise, everything working fine. 

Server connected to shows Pontian( no server there) and not Singapore 
 

 

 

IMG_3039.thumb.png.90e3e958833ef7826533aae584a4e988.pngIMG_3041.thumb.png.a91ed172717fd6560d7a767bad269c53.pngIMG_3042.thumb.png.53735abbaffc6aadcd5e421173f20e6c.png

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That can't happen, it's not always able to ping every server - I suspect it's because the ping method for those servers there at least is traced, if it says direct I suspect you'll see a ping.

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I’m in a PlayStation Party with my mates. 
Today when one was sharing their screen, I was experiencing bad lag watching it. 
We’re in the same country, but every time I connect to his screen, it shows as Oklahoma. 
I tried putting into denied server, but then I can’t watch his screen.

already reboot the router. Same

IMG_0073.thumb.png.366c7605d3f0f11fab0a3c749d2f6130.png

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I suspect you're making a direct connection to them in which case the details are unlikely to be correct (this could be abused if they were), looks like you've added it to your allow list which is good. In this scenario it'll be SmartBOOST/Congestion Control that will help the most, how do you have them set?

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  • 2 weeks later...

Today everything I play online has been super laggy. Speed test on DumaOs completely wrong. 
 

Keeps disconnecting me from online games. It’s very frustrating.

Prev speed test done gave almost the correct speeds. Today it’s ranging from 60+ to 120 plus for download speeds.  
I have nothing running in the background. 

IMG_3146.thumb.png.78a50581d0f2d7508561b0f30ecd6226.png

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The speedtest on the router can vary depending on where the closest server is to you, it won't have as many as speedtest.net for example - it doesn't mean it's limiting you, just enter in the speeds you pay for/receive manually. If you reboot does it become more stable? What game are you playing?

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9 hours ago, Netduma Fraser said:

The speedtest on the router can vary depending on where the closest server is to you, it won't have as many as speedtest.net for example - it doesn't mean it's limiting you, just enter in the speeds you pay for/receive manually. If you reboot does it become more stable? What game are you playing?

I tried rebooting a few times. But it didn’t help. Then I did a factory reset, and setup everything again. Now it’s back to normal. 
I was playing Black Ops 6. 
Weird thing is, before resetting, I kept getting packet loss and ping spikes. 
The same with EAFC, ping spikes and packet loss and disconnects from games. 
Even general web surfing and watching videos everything was loading up very slow. 

After factory reset, it’s working superb.
 

I did not disturb any setting since initially setting up the router. 
 

Im wondering why does this happen. 

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Ah that's great to hear it's working better now. If you haven't factory reset after any updates so far that might be why, it's not necessary like we used to advise but it can help remove any remnants from previous versions.

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2 hours ago, Netduma Fraser said:

Ah that's great to hear it's working better now. If you haven't factory reset after any updates so far that might be why, it's not necessary like we used to advise but it can help remove any remnants from previous versions.

I think I did do a factory reset after my initial setup. 
I’ll just monitor it for now.

Thanks 

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