R3 Router Problems

[Brendenheo]

I am trying my hardest to give this router a chance but it seems like nothing but problems after problems. I have factory reset this more than 5 times and updated every single thing even the early access. I have cleared cache, tried new browsers and everything. Every morning or afternoon I get on my computer and load dumaos I get this screen. Seems like the only way to fix is factory reset causing me to reset this everyday. Please help me fix this issue

[Netduma Fraser]

What features do you change specifically after a factory reset? Also, I've just realized you're the person in emails that wanted to cancel the order before it shipped and we've organized a collection for you but you've cancelled this, are you wanting to keep the router?

[Brendenheo]

i cancel pickup. I am trying to give this router another chance but its so buggy. I do not change anything when i factory reset

[Netduma Fraser]

Are you on the very latest one posted to Early Access on late last week?

[Brendenheo]

Yes I am 

[Netduma Fraser]

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

When you're not able to access are you able to access via the mobile app?

[Brendenheo]

Mobile app does not work. Moden is connected to my AT&T modem. I dont think my isp has bridge mode

 

[Brendenheo]

Here are my logs

logs.txt

[Brendenheo]

I put my IP Passthrough on for the R3 on At&t. Still nothing

[Netduma Fraser]

Where did you get these logs from? They don't seem to be from the R3. Can you get the logs from this page: http://192.168.77.1/cgi-bin/logs.txt when you notice the inability to access please? Do you require VLAN/PPPoE/DHCP identifiers to get a connection?

[Brendenheo]

logs.txt

logs.txt

[Netduma Fraser]

Great thanks a lot, I'll pass that on. Do you require VLAN/PPPoE/DHCP identifiers to get a connection?

[Brendenheo]

Im not sure what this is "VLAN/PPPoE/DHCP identifiers to get a connection" but I dont think so. I just cant open dumaos thats my issue nothing loads

[Netduma Jack B]

Hi @Brendenheo

Looking at your logs, it looks like perhaps Hybrid VPN is crashing.

At what point do you lose access to the frontend? Is it straight after a factory reset? Or does it work for a while and then after you do some configuration, thats when you lose access?

[Brendenheo]

It works after I factory reset and config it but when I turn off my computer and get on it the next morning the front end doesn't load. 

[Netduma Jack B]

@BrendenheoSorry, i missed your reply! I'll try and reproduce the issue here and see if we can get the fix in the next firmware

[Movement]

21 minutes ago, Netduma Jack B said:

@BrendenheoSorry, i missed your reply! I'll try and reproduce the issue here and see if we can get the fix in the next firmware

Hello have you check all my logs that I added with my all problems?

[Netduma Jack B]

@MovementI've DM'ed you

[aaronibm21]

On 1/7/2024 at 21:59, Brendenheo said:

Estoy haciendo todo lo posible para darle una oportunidad a este enrutador, pero parece que no hay más que problemas tras problemas. Lo restablecí a la configuración de fábrica más de 5 veces y actualicé todo, incluso el acceso temprano. Limpié la memoria caché, probé nuevos navegadores y todo. Todas las mañanas o tardes, cuando entro en mi computadora y cargo Dumaos, aparece esta pantalla. Parece que la única forma de solucionarlo es restablecerlo a la configuración de fábrica, lo que hace que lo restablezca todos los días. Ayúdenme a solucionar este problema.

yo estoy igual, tengo que reiniciar de fabrica, sino deja de funcionar todo. 

 

 

[Netduma Fraser]

8 minutes ago, aaronibm21 said:

yo estoy igual, tengo que reiniciar de fabrica, sino deja de funcionar todo. 

 

 

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