Smartboost

[l2eactionz]

Smartboost doesn't keep gaming traffic prioritised just come on and off when it wants xdefiant

[Netduma Fraser]

Is it staying on when you're actually playing and off during the lobby for example? If so that would be expected

[l2eactionz]

14 hours ago, Netduma Fraser said:

Is it staying on when you're actually playing and off during the lobby for example? If so that would be expected

No it's on and off throughout a 10 plus minute match completely random. I'm sitting right beside the router and can see the lights change so I booted up the app and yeah it's completely random on and off. I've factory reset and everything

[Netduma Fraser]

Does it follow any particular pattern such as off when you've died or when there is not much going on gameplay wise etc?

[auProspector]

I'm noticing the same. No matter what SmartBOOST setting variation I use -- if someone is downloading a big file, like a steam download or console game update, etc -- my in-game ping (Rocket League via desktop/steam for example) will make the game unplayable. Even browsing/streaming can get really bad. How can I make it so large downloads/updates doesn't hog too much bandwidth? I have tried the Ping Optimizer, and while it says it's made big improvements -- in effect it doesn't seem to make any difference. Also I noticed when I'm playing in-game on Rocket League it doesn't show up on Network Activity under gaming. 

[Monsta]

On 6/23/2024 at 11:00 AM, l2eactionz said:

No it's on and off throughout a 10 plus minute match completely random. I'm sitting right beside the router and can see the lights change so I booted up the app and yeah it's completely random on and off. I've factory reset and everything

Is your ps5 been seen as a PlayStation by the router?

[Netduma Fraser]

On 7/3/2024 at 12:04 PM, auProspector said:

I'm noticing the same. No matter what SmartBOOST setting variation I use -- if someone is downloading a big file, like a steam download or console game update, etc -- my in-game ping (Rocket League via desktop/steam for example) will make the game unplayable. Even browsing/streaming can get really bad. How can I make it so large downloads/updates doesn't hog too much bandwidth? I have tried the Ping Optimizer, and while it says it's made big improvements -- in effect it doesn't seem to make any difference. Also I noticed when I'm playing in-game on Rocket League it doesn't show up on Network Activity under gaming. 

How is Congestion Control set in Ping Optimizer > Advanced?

[Movement]

12 minutes ago, Netduma Fraser said:

How is Congestion Control set in Ping Optimizer > Advanced?

Hello I sent you private message about my case having you ready 

[Netduma Fraser]

59 minutes ago, Movement said:

Hello I sent you private message about my case having you ready 

For support it's always best to make a topic as I'll always respond, I get a lot of private messages I can't respond to. I'll reply to your topic

[Movement]

1 minute ago, Netduma Fraser said:

For support it's always best to make a topic as I'll always respond, I get a lot of private messages I can't respond to. I'll reply to your topic

Private Message which I’ve send you previously I will add to my topic. I’ve already created topic on the same day I have send you private message which is called In my case, the problems that I experience with router and now I will be adding contents of that message as you are unable to read it via private messages

[Jake-Scouser]

My R3 will not pick up gaming traffic at why is this? I had no problems at all with R2... I have nearly lost all patience with this router I'm seriously close to sending pics of an R3 smashed to pieces if I don't get any help I gifted my R2 to a friend abroad because I believed in NetDuma's products... majorly disappointed with my R3 Pre Order I'll be more patient with my money next time

[Netduma Fraser]

30 minutes ago, Jake-Scouser said:

My R3 will not pick up gaming traffic at why is this? I had no problems at all with R2... I have nearly lost all patience with this router I'm seriously close to sending pics of an R3 smashed to pieces if I don't get any help I gifted my R2 to a friend abroad because I believed in NetDuma's products... majorly disappointed with my R3 Pre Order I'll be more patient with my money next time

What game/device are you playing on at the time of that screenshot? Do you see gaming appearing on the graph when playing? If so it is prioritizing just not showing on the list that it's being detected.

[Monsta]

Are you checking this whilst in a game?

[Jake-Scouser]

[Jake-Scouser]

I have a gaming router that doesn't recognise gaming? 🤔

[Jake-Scouser]

Port Forwarding & UPnP don't work either 👍

[Jake-Scouser]

[Jake-Scouser]

And now my NAT is failing

[Jake-Scouser]

Is it possible to get a replacement R3 please fully updated and tested by yous?

[Netduma Fraser]

If you could answer the questions then we can figure out what the issues may be, you'd need to email [email protected] regarding that to see if you're eligible for a return.