JAMINIROON Posted June 9 Share Posted June 9 I have the netduma R3 with quantum fiber internet. I’m suppose to get 940/940 upload / download. But if I leave it at 100% I get the worst latency spikes on pingplotter and with bufferbloat my max goes to like 200-300 latency. But I had to go down to 640 /600 on download / upload with the R3. I was using bridgemode but I experienced a lot more latency issues and disconnects. I'm now using DMZ with the ONT c5500xz. And limited the speeds with the netduma. But I still get slight latency spikes not as terrible but it’s still there. My question is… is it the netduma aR3 router that’s the issue or quantum fiber internet. I’m currently on the 219 build…. I’m wondering if I should change providers or not. Or if it’s the netduma device… Link to comment Share on other sites More sharing options...
bbursley Posted June 9 Share Posted June 9 Does Quantum Fiber not offer a standalone ONT device? I would definitely call them up and ask, its honestly the better route to go. Do you have a ping plotter result? Would be curious to see. I would personally try bridged mode again, but power off the device and then connect the R3, kind of like you had to do with cable modems to bind the devices, not sure if this is the issue or not. Does your ISP have any restrictions when using your own equipment? Mine wanted to use my router/firewalls MAC address for auth, and without it I would get an IP address, but no actual internet. Is it possible to revert to the build prior to the 219? Factory reset the R3? Theres just so many different things you can test and check here, even including cabling (but I doubt thats the problem tbh). Last question, what other providers are in the area? I would stick to fiber exclusively as thats most likely going to yield the best results. ATT would be good if they exist, I have seen from many streamers big and small, those guys seems to be top notch. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 9 Administrators Share Posted June 9 Hard to say exactly, is PingPlotter the only place you're seeing these spikes - do you feel it in game? Can you provide a screenshot of what you're seeing on PingPlotter please and explain the scenario under which the test was done? bbursley 1 Link to comment Share on other sites More sharing options...
JAMINIROON Posted June 9 Author Share Posted June 9 When I get home I’ll do some more testing. It’s just strange that I have to lower the download and upload speed on the R3 or else I’ll experience terrible lag spikes. I see the lag spikes on pingplotter as well as in game. The crappy thing about putting the ONT into a bridge mode, it completely locks out once it’s in that mode and I won’t be able to have access the interface. I have lan/Wan ipv6 disabled on the R3 as well. Which quantum fiber has something called ipv6 6rd stateless but I was unable to figure out how to enable that function so I only have ipv4. My only other option would be comcast and or starlink. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 9 Administrators Share Posted June 9 It's not strange per se, it sounds like you're experiencing local congestion and QoS is doing its thing when you adjust it to remove them as much as possible. That's fine on the bridge mode aspect, that'll be the best to ensure all traffic passes through to the R3. Link to comment Share on other sites More sharing options...
JAMINIROON Posted June 10 Author Share Posted June 10 I have both upload and download now capped at 600mbps. This is with DMZ I’ll do a test with Ont as bridge mode Link to comment Share on other sites More sharing options...
JAMINIROON Posted June 10 Author Share Posted June 10 Now with bridge. 700 / 700 capped Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 11 hours ago, Netduma Fraser said: It's not strange per se, it sounds like you're experiencing local congestion and QoS is doing its thing when you adjust it to remove them as much as possible. That's fine on the bridge mode aspect, that'll be the best to ensure all traffic passes through to the R3. I downloaded it, pingplotter please can you tell me how I can check the ping using this application because I have never used it before Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 13 hours ago, JAMINIROON said: I have both upload and download now capped at 600mbps. This is with DMZ I’ll do a test with Ont as bridge mode Are you pinging the router? What do you get if you ping a local website like a news site etc? 5 hours ago, Movement said: I downloaded it, pingplotter please can you tell me how I can check the ping using this application because I have never used it before This guide will help: https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping Movement 1 Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 4 hours ago, Netduma Fraser said: Are you pinging the router? What do you get if you ping a local website like a news site etc? This guide will help: https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping This way is it correct? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 27 minutes ago, Movement said: This way is it correct? Yes that's correct Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 Just now, Netduma Fraser said: Yes that's correct what do you think about the results of these tests? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 1 hour ago, Movement said: what do you think about the results of these tests? There is some room for improvement but it's not terrible - under what circumstances were the tests done? Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 9 minutes ago, Netduma Fraser said: There is some room for improvement but it's not terrible - under what circumstances were the tests done? My daughter was playing cloud gaming on the laptop my son was playing cod on Xbox the second laptop was playing youtube music and 2 iPhones watching Netflix Link to comment Share on other sites More sharing options...
bbursley Posted June 10 Share Posted June 10 2 hours ago, Movement said: This way is it correct? Dang you guys have some really jittery connections. Crazy how my bar is flat, and I still deal with BS issues too Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 1 hour ago, Movement said: My daughter was playing cloud gaming on the laptop my son was playing cod on Xbox the second laptop was playing youtube music and 2 iPhones watching Netflix Depends what your SmartBOOST settings are and what was being detected at the time - it may not have been triggering. Assuming it was, looks like 50% may be too much and you can get a better result with some higher values. Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 Just now, Netduma Fraser said: Depends what your SmartBOOST settings are and what was being detected at the time - it may not have been triggering. Assuming it was, looks like 50% may be too much and you can get a better result with some higher values. On SmartBOOST I chose only gaming when I go higher my bufferbloat test is A not +A Link to comment Share on other sites More sharing options...
Movement Posted June 10 Share Posted June 10 10 minutes ago, bbursley said: Dang you guys have some really jittery connections. Crazy how my bar is flat, and I still deal with BS issues too Then what can I do with that? Brother Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 1 hour ago, Movement said: On SmartBOOST I chose only gaming when I go higher my bufferbloat test is A not +A Don't worry about a bufferbloat test, go off the PingPlotter results instead as that is a more accurate reflection of your connection Link to comment Share on other sites More sharing options...
JAMINIROON Posted June 11 Author Share Posted June 11 I’m honestly thinking it’s my provider… quantum fiber. Every once in a while my gaming experience is awesome with no lag issues but like 90% of the time it’s ruined. I think I’ll just have to switch over to Comcast and try my luck with them. The congestion with quantum fiber just doesn’t make sense. I appreciate your help Fraser. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Movement Posted June 11 Share Posted June 11 10 hours ago, Netduma Fraser said: Don't worry about a bufferbloat test, go off the PingPlotter results instead as that is a more accurate reflection of your connection Now I used ping optimizer the same activities were used as in the last test I used google.com, bbc.co.uk, google.co.uk for tests Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 11 Administrators Share Posted June 11 That's a lot better, you may be able to fine tune it more though if you adjust the sliders manually and observe to find what works best Link to comment Share on other sites More sharing options...
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