I cant load the duma web page

[Luis Ramos]

I want to update to the latest frimware but i cant this is what i get. Frazer you told me to reset the router and i did plenty of times but still get this message. What else can i do to get this fixed?

 

 

 

 

[Netduma Fraser]

Are you able to access using the mobile app at all?

[Krush]

Check that you are connected to the R3 with your PC.

If you use Wifi, the SSID is reset.

If you use RJ45, check that your network card is in automatic mode on your PC!

 

[Luis Ramos]

I AM CONNECTED TO MY R3 AND I AM CONNECTED WIRED I DONT USE THE WIFI I JUST TRIED TO THE MOBILE AND WOULD NOT LET ME IN I DO HAVE INTERNET

[Krush]

Clean the browser cache or try with a private window! GUI access is HTTP...

"Windows key + shift + s to take a screenshot directly from the W10 PC"

[Luis Ramos]

Sorry but im trying to figure this out i am not to familiar with this kind of stuff i do know somethings. Help me out here.

[Luis Ramos]

will this help Frazer told me to do this

 

[Krush]

Your PC is on another subnet 192.168.1.X To access the R3 administration page, your card must be under 192.168.77.X

Either it is not connected directly to the R3, or you have changed the parameters of your PC ethernet card to manual---hence the switch to automatic!

 

[Luis Ramos]

I have it connected to my Verizon Fios router then i have it connect it to the R3 is that the right way ive had this before and it was working fine then all of a sudden this is that happened.

[Thecr0w1987]

I updated my firmware also had the same issue had to do a full reset using the pin hole reset button .Then on my  PC I had to manually remove the old network name I had before the update was installed and reconnect to the factory router name and password then went through the setup process and it worked now I can connect threw the browser and app hopefully works for you. 

[Luis Ramos]

where did you go to do this? i got to do reset but wherei can go and remove the old network?

[Thecr0w1987]

I did mine over WiFi not wired so it may be different I went to network and internet settings then clicked WiFi tab then manage known networks then deleted the old one 

[Netduma Fraser]

Remove the R3 from the modem so just your PC and power is connected to it then try to access it

[Luis Ramos]

Ok i got it to get the duma web page, i did what you told me to do. Now i x out then i get the same message again. what can that be?

[Netduma Fraser]

Get access again and then upgrade as soon as possible, the goal is to get off that firmware version as it should be more stable for you on the latest

[Luis Ramos]

Ok, I’m able to get into web browser now only when I unplug it from the router. When I plug it back in to start the set up process the routine giving me yellow lights meaning now I don’t have internet. How is that possible I tried different wiring I did do the firmware update.

[Netduma Fraser]

So you did manage to upgrade to the latest firmware? 

While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

[Luis Ramos]

Ok, I will do! We are almost there.

[Luis Ramos]

Here you go Fraser

 

[Netduma Fraser]

Thanks for that, are you able to connect using any other device at all?

[Luis Ramos]

Ok, I got it to work now I’m back online. Thanks for your help. As you can see I’m all up to date now. 

[Netduma Fraser]

That's great to hear, thanks for the update!

[Luis Ramos]

I have McAfee anti virus and i see that i can add it to the Hybrid VPN do you have any videos or instructions on how to add it?

 

 

 

 

 

[Netduma Fraser]

I don't know if that will work as I don't think we've specifically tested the anti-virus with it. Select Only VPN this traffic if you just want that to be VPNd then select the service or exclude this traffic so it doesn't go through the VPN then add it

[Luis Ramos]

Yes it comes with a VPN that what i meant. Its part of McAfee