iOS Netduma App Not Working

[ChelseaChris]

Hi,

I can't log in the mobile iOS Netduma App for the last two days. I'm sure I have the right admin password and my iPhone is connected to the Netduma R3 router. I always receive the error message "internal server error!"

Please advise. Thank you.

[Sentinel82]

Try hold the reset button for 30 seconds then see if that works.   try open duma app from android device or PC if possible.

Hope that helps

[ChelseaChris]

Do you mean the Reset button you need to access with a pencil above the WPS button on the Netduma R3?

[Sentinel82]

Yes correct,  after you have reset,  in the url insert 192.168.77.1 to access duma from there upload firmware.

[Netduma Fraser]

Are you able to access via the web interface when this happens?