Earth is Flat Posted April 11 Share Posted April 11 I got this mainly to play overwatch.. for one I live in Oregon and even with the geo limiter, I was only getting servers in oklahoma.....4 games in a row. I tried changing the radius and drawing a polygon. It took me adding 4 unknown devices to get one that was active and on the overwatch server. The next day, i am playing OW and none of them are showing up as playing (limit of 4 added). So I have to remove them and go one by one and add and delete out of 25 or so unknown devices?! Please help. Also I never got tracking or an order confirmation when I ordered this..........how do i even go about returning it if this doesn't work out? please msg me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11 Administrators Share Posted April 11 You just need to add the device once, even if it shows as inactive you should still see icons on the map. Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Polygon Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. The order confirmation with the order number is likely in your spam/junk folder. You can see the return policy at netduma.com/terms Link to comment Share on other sites More sharing options...
Earth is Flat Posted April 11 Author Share Posted April 11 geofilter must not be working since i keep only getting oklahoma servers for OW... is there a number i can call? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11 Administrators Share Posted April 11 Can you provide a screenshot of the Geo-Filter showing what you see when this happens please? We don't have telephone support as we're still a small company Link to comment Share on other sites More sharing options...
KyMa Posted April 14 Share Posted April 14 Same issue Link to comment Share on other sites More sharing options...
KyMa Posted April 14 Share Posted April 14 On 4/11/2024 at 6:08 PM, Netduma Fraser said: Can you provide a screenshot of the Geo-Filter showing what you see when this happens please? We don't have telephone support as we're still a small company Same problem. Only connects to Oklahoma. I tried all the recommended settings above. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14 Administrators Share Posted April 14 3 hours ago, KyMa said: Same problem. Only connects to Oklahoma. I tried all the recommended settings above. Are you enabling the Geo-Filter before you launch the game? Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Wait 2 minutes Boot up application/game/client Then see if it works. Link to comment Share on other sites More sharing options...
KyMa Posted April 15 Share Posted April 15 On 4/14/2024 at 12:52 PM, Netduma Fraser said: Are you enabling the Geo-Filter before you launch the game? Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Wait 2 minutes Boot up application/game/client Then see if it works. On 4/14/2024 at 12:52 PM, Netduma Fraser said: Are you enabling the Geo-Filter before you launch the game? Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Wait 2 minutes Boot up application/game/client Then see if it works. Doesn’t work still. Still stuck on Oklahoma server. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15 Administrators Share Posted April 15 If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously? Link to comment Share on other sites More sharing options...
Earth is Flat Posted April 15 Author Share Posted April 15 same thing is happening also. I haven't tried expanding. What's weird is the Oklahoma server is showing like 16-19ms ping Excellent..........I am in Portland, OR. But actual in game in OW I get 55-60ms............ I am more concerned now that internet sometimes just cuts out.....that's NEVER happened before with all my other routers I also never got any e-mail. I checked junk/spam. Can you please have them resend me the e-mail? [email protected] i believe is what I gave. or should i give you my phone number? i honestly don't even remember giving my email address but I suppose I had to. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15 Administrators Share Posted April 15 25 minutes ago, Earth is Flat said: same thing is happening also. I haven't tried expanding. What's weird is the Oklahoma server is showing like 16-19ms ping Excellent..........I am in Portland, OR. But actual in game in OW I get 55-60ms............ I am more concerned now that internet sometimes just cuts out.....that's NEVER happened before with all my other routers I also never got any e-mail. I checked junk/spam. Can you please have them resend me the e-mail? [email protected] i believe is what I gave. or should i give you my phone number? i honestly don't even remember giving my email address but I suppose I had to. We'll take a look at it - may be a cloud issue. Email [email protected] and we can get that sent to you Link to comment Share on other sites More sharing options...
KyMa Posted April 16 Share Posted April 16 16 hours ago, Netduma Fraser said: If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously? I extended the radius and I’m still stuck on Oklahoma Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 16 Administrators Share Posted April 16 Okay thanks for the update, I'll let Alex know and see if he can resolve it in a cloud update Link to comment Share on other sites More sharing options...
KyMa Posted April 16 Share Posted April 16 18 hours ago, Netduma Fraser said: If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously? I extended the radius and I’m still stuck on Oklahom Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 16 Administrators Share Posted April 16 47 minutes ago, KyMa said: I extended the radius and I’m still stuck on Oklahom Alex is looking at it and will provide some cloud updates KyMa 1 Link to comment Share on other sites More sharing options...
Earth is Flat Posted April 17 Author Share Posted April 17 i gave up. the bigger concern I have is i'm getting dropped internet.... in 10-15 years of my memory I've never experienced this issue with other router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18 Administrators Share Posted April 18 On 4/17/2024 at 7:33 AM, Earth is Flat said: i gave up. the bigger concern I have is i'm getting dropped internet.... in 10-15 years of my memory I've never experienced this issue with other router. If you grab the logs when that happens we can look into it further Link to comment Share on other sites More sharing options...
KyMa Posted April 18 Share Posted April 18 On 4/16/2024 at 10:47 AM, Netduma Fraser said: Alex is looking at it and will provide some cloud updates Any updates on this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18 Administrators Share Posted April 18 9 minutes ago, KyMa said: Any updates on this? They're almost done so probably early next week KyMa 1 Link to comment Share on other sites More sharing options...
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