all my devices are "unknown devices". And don't stay the same even though I added it.

[Earth is Flat]

I got this mainly to play overwatch.. for one I live in Oregon and even with the geo limiter, I was only getting servers in oklahoma.....4 games in a row.  I tried changing the radius and drawing a polygon.  It took me adding 4 unknown devices to get one that was active and on the overwatch server.  

 

The next day, i am playing OW and none of them are showing up as playing (limit of 4 added).  So I have to remove them and go one by one and add and delete out of 25 or so unknown devices?! Please help.

 

Also I never got tracking or an order confirmation when I ordered this..........how do i even go about returning it if this doesn't work out?  please msg me

[Netduma Fraser]

You just need to add the device once, even if it shows as inactive you should still see icons on the map.

• Disable GeoLatency
• Disable PingAssist (set it to 0,0)
• Enable Strict Mode
• Disable Fast Search
• Use Simple instead of Polygon

Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

The order confirmation with the order number is likely in your spam/junk folder. You can see the return policy at netduma.com/terms

[Earth is Flat]

geofilter must not be working since i keep only getting oklahoma servers for OW...  is there a number i can call?

[Netduma Fraser]

Can you provide a screenshot of the Geo-Filter showing what you see when this happens please? We don't have telephone support as we're still a small company

[KyMa]

Same issue 

 

 

[KyMa]

On 4/11/2024 at 6:08 PM, Netduma Fraser said:

Can you provide a screenshot of the Geo-Filter showing what you see when this happens please? We don't have telephone support as we're still a small company

Same problem. Only connects to Oklahoma. I tried all the recommended settings above. 

[Netduma Fraser]

3 hours ago, KyMa said:

 

Same problem. Only connects to Oklahoma. I tried all the recommended settings above. 

Are you enabling the Geo-Filter before you launch the game?

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager 
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Wait 2 minutes
7. Boot up application/game/client

Then see if it works.

[KyMa]

On 4/14/2024 at 12:52 PM, Netduma Fraser said:

Are you enabling the Geo-Filter before you launch the game?

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager 
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Wait 2 minutes
7. Boot up application/game/client

Then see if it works.

 

On 4/14/2024 at 12:52 PM, Netduma Fraser said:

Are you enabling the Geo-Filter before you launch the game?

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager 
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Wait 2 minutes
7. Boot up application/game/client

Then see if it works.

Doesn’t work still. Still stuck on Oklahoma server.

[Netduma Fraser]

If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously?

[Earth is Flat]

same thing is happening also.  I haven't tried expanding.  What's weird is the Oklahoma server is showing like 16-19ms ping Excellent..........I am in Portland, OR.  But actual in game in OW I get 55-60ms............  

I am more concerned now that internet sometimes just cuts out.....that's NEVER happened before with all my other routers

I also never got any e-mail. I checked junk/spam.  Can you please have them resend me the e-mail?  [email protected] i believe is what I gave.  or should i give you my phone number?  i honestly don't even remember giving my email address but I suppose I had to.   

[Netduma Fraser]

25 minutes ago, Earth is Flat said:

same thing is happening also.  I haven't tried expanding.  What's weird is the Oklahoma server is showing like 16-19ms ping Excellent..........I am in Portland, OR.  But actual in game in OW I get 55-60ms............  

I am more concerned now that internet sometimes just cuts out.....that's NEVER happened before with all my other routers

I also never got any e-mail. I checked junk/spam.  Can you please have them resend me the e-mail?  [email protected] i believe is what I gave.  or should i give you my phone number?  i honestly don't even remember giving my email address but I suppose I had to.   

We'll take a look at it - may be a cloud issue. Email [email protected] and we can get that sent to you

[KyMa]

16 hours ago, Netduma Fraser said:

If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously?

I extended the radius and I’m still stuck on Oklahoma

[Netduma Fraser]

Okay thanks for the update, I'll let Alex know and see if he can resolve it in a cloud update

[KyMa]

18 hours ago, Netduma Fraser said:

If you expand the radius so it covers a few more servers do you still get placed on that and does it look the same as previously?

I extended the radius and I’m still stuck on Oklahom

[Netduma Fraser]

47 minutes ago, KyMa said:

I extended the radius and I’m still stuck on Oklahom

Alex is looking at it and will provide some cloud updates

[Earth is Flat]

i gave up.  the bigger concern I have is i'm getting dropped internet.... in 10-15 years of my memory I've never experienced this issue with other router.  

[Netduma Fraser]

On 4/17/2024 at 7:33 AM, Earth is Flat said:

i gave up.  the bigger concern I have is i'm getting dropped internet.... in 10-15 years of my memory I've never experienced this issue with other router.  

If you grab the logs when that happens we can look into it further

[KyMa]

On 4/16/2024 at 10:47 AM, Netduma Fraser said:

Alex is looking at it and will provide some cloud updates

Any updates on this? 

[Netduma Fraser]

9 minutes ago, KyMa said:

Any updates on this? 

They're almost done so probably early next week