Jump to content

Recommended Posts

Posted

Hello again!  I have noticed a recurring issue that made me move away from the XR1000.  RAPP's work for the first 24hours after a reset, then I get the "RAPP is not loaded yet" message afterwards.  Generally, a reset works for this issue, but I would really like to NOT have to do this on a daily basis.  Is there a known cause for this issue and is there anything I can do to get this from happening?

*Edit*: This message generally occurs on the Ping Heatmap and Geo Filter.  99% of the time, the other options work without issue. 

  • Administrators
Posted

What firmware version are you on currently? Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 4 minutes before accessing and see if it works then please.

Posted

Now I am back to how I was a couple days ago where it gets stuck in "DumaOS is loading" which means I will now have to reset the modem.  I am going to try unplugging for a few minutes and seeing if that fixes it.  However, this is starting to become more and more frequent of an issue just like the XR1000 had. 

Posted

Completed a factory reset and went through the guided setup.  Just like a couple days ago, I am now getting the error "DumaOS is not running".  Only fix is to factory reset again?

  • Administrators
Posted

I think so yes so you can get access again and then upgrade to the above firmware to see if it is more stable

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...