Nest Protect

[DimeRider27]

Hey, Curious if anyone else has had an issue using the Nest Protect smoke detectors. I have 4 total and 3 have been going offline occasionally. They are supposed to check in daily I thought. 

Ive done a bunch of research and found I should have ipv6 enabled, which I have now done but they are still going offline. 

Any help would be awesome. 

Thank you!

[Netduma Fraser]

Disable Smart Connect and connect them to 2.4GHz specifically, do they work better then?

[DimeRider27]

30 minutes ago, Netduma Fraser said:

Disable Smart Connect and connect them to 2.4GHz specifically, do they work better then?

Where do I disable smart connect? And they are connected to the 2.4ghz band already. I don’t think they allow 5ghz.

[Netduma Fraser]

You can disable it in WiFi Settings. The way Smart Connect works is it automatically switches between the bands based on needs, it's this automatic switching/having one SSID for both bands that many smart devices don't like so if that is the cause - even if it's not switching to 5GHz then disabling and connecting manually to 2.4GHz should resolve it.

[DimeRider27]

6 hours ago, Netduma Fraser said:

You can disable it in WiFi Settings. The way Smart Connect works is it automatically switches between the bands based on needs, it's this automatic switching/having one SSID for both bands that many smart devices don't like so if that is the cause - even if it's not switching to 5GHz then disabling and connecting manually to 2.4GHz should resolve it.

Just checked smart connect and it was disabled already.

[Netduma Fraser]

You said you have 4 but only 3 are experiencing the issue, is there anything in common that the 3 share or anything different about the 1 that works?

[DimeRider27]

30 minutes ago, Netduma Fraser said:

You said you have 4 but only 3 are experiencing the issue, is there anything in common that the 3 share or anything different about the 1 that works?

Nothing specific it’s probably the same distance between them. 

[Netduma Fraser]

Give them static/reserved IPs in LAN Settings and see if they stay online more consistently then please

[DimeRider27]

3 hours ago, Netduma Fraser said:

Give them static/reserved IPs in LAN Settings and see if they stay online more consistently then please

Just set them up in the lan settings page. I'll report back after a day or two.

[DimeRider27]

On 2/23/2024 at 2:48 PM, DimeRider27 said:

Just set them up in the lan settings page. I'll report back after a day or two.

The issue persists, I was able to get 1 online and it held for a day or two. Then dropped off again. 

[Netduma Fraser]

Could you grab the log when it next happens please? That may tell us more