DAVE.COOPERENTLLC Posted February 19, 2024 Share Posted February 19, 2024 I currently have a XR500. I am having issues with the RAPPS not loading I have messaged 2 individuals about this and neither has gotten back to me yet. If I get the latest and greatest will you still ignore messages requesting help or will it be better? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 19, 2024 Administrators Share Posted February 19, 2024 If you're directly messaging that's probably why you haven't received a response yet as we get so many direct messages, it's best to make a topic and we'll always get back to you - it's nothing to do with the router you're using, we'll support everyone equally. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 4 minutes before accessing and see if it works then please. PharmDawgg 1 Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 19, 2024 Author Share Posted February 19, 2024 Here is the list of what is happening even after i did the reboot Dashboard - loads properly sometimes Geofilter- will not load Ping Heatmap - will not load QOS - will not load Connection Benchmark - will load but can not run tests Device manager - will not load network monitor- will not load Traffic controller- will not load Hybrid VPN- will not load System information - loads properly and creates logs Settings - loads properly all functions used to this point seem to work properly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 19, 2024 Administrators Share Posted February 19, 2024 What firmware version are you on currently? Have you tried the beta as I've not seen this issue crop up much on it https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 19, 2024 Author Share Posted February 19, 2024 v2.3.2.134 Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 19, 2024 Author Share Posted February 19, 2024 per the link you just posted, i am up to date on all firmware. what would the next solution be Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2024 Administrators Share Posted February 20, 2024 Did you go through the procedure of upgrading to the intermediary firmware and then to RC14? If you're on the intermediary firmware still that will explain why nothing is working Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 20, 2024 Author Share Posted February 20, 2024 i got an error saying the disc image file is corrupt can not download that intermediary file Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 20, 2024 Author Share Posted February 20, 2024 will i have these same issues if i upgrade to a newer router?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2024 Administrators Share Posted February 20, 2024 What version were you on then? The process is intermediary > RC14, if you can't upgrade to RC14 from intermediary then its intermediary > RC10 > RC14. Did you follow these steps? You don't need to do these download steps on the R3 no. Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 21, 2024 Author Share Posted February 21, 2024 I have told you the version I am on and all you do is refer me to a video that says download this file. Every file i have tried to download says the file is corrupt and i cant get any further. I am not as tech savvy as you I need alittle more help. Is there another way to get tech support from you all? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2024 Administrators Share Posted February 22, 2024 The topic I linked gives you all the information that is needed, the video shows you how to upgrade the router. Download https://www.dropbox.com/s/hpeb2w2m4mvmv3q/INTERMEDIARY_FIRMWARE.img?dl=0 Access the router interface Go to Settings > Administration > Firmware Update Upload the firmware file you downloaded Wait for it to complete, can take a few minutes Download https://www.dropbox.com/s/n5nk0fxkhzosvp2/XR500-V2.3.2.134-dumaos33-rc14.img?dl=0 Repeat steps 3 - 5 If step 6 doesn't allow you to upgrade for whatever reason download https://www.dropbox.com/s/mb7hztmwpxnpz2i/XR500-V2.3.2.134-dumaos33-rc10.img?dl=0 Repeat steps 3 - 5 Then complete steps 6 - 7 Link to comment Share on other sites More sharing options...
DAVE.COOPERENTLLC Posted February 22, 2024 Author Share Posted February 22, 2024 well I went to a local computer tech and he was unable to this to work so i just manually reset the router by using the reset button. Everything is working now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2024 Administrators Share Posted February 22, 2024 What weren't you able to complete from the steps? Glad it's working now Link to comment Share on other sites More sharing options...
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