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R3 stuck in customs


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Hello,
 

Bought an R3 two days ago and while i was waiting for it to arrive i received emails from DHL in order to pay the VAT (which i already payed for at the purchase)... Did anyone experience this? I'm from Portugal, so this should not happen. Sent an email to [email protected] with further information but wanted to check if it was the correct route to solve the issue.

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Hi!
I also had the case, it is due to the fact that the package came from the UK which is outside the EU.
The status will change shortly!

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