Impossible to download logs

[DanologyUK]

I keep loosing wired connection on my R3 but yet i can still connect to the R3 by using the DUMAOS app. When i goto Troublesheet and System Logs, there is a button called Download Logs in the top right corner but clicking it just highlights it and doesnt do anything. 

Checking in App Permissions, the App doesnt ask for File and Storage Permissions so would never be able to save any downloaded files. There isnt even an option to give it File and Storage permissions. The only permission that can be given is Camera. 

Im using Samsung Galaxy S24 running Android 14 / One UI 6.1

[Netduma Fraser]

I think it's highlighting it so you can copy it easier and then paste it somewhere to send as working with files may be harder on mobile. So if you do that and paste it here we can have a look

[DanologyUK]

5 minutes ago, Netduma Fraser said:

I think it's highlighting it so you can copy it easier and then paste it somewhere to send as working with files may be harder on mobile. So if you do that and paste it here we can have a look

No sorry for the confusion. When I say it's highlighting, I mean the "download logs" highlights/flashes to show you've pressed it. The log text doesn't highlight.

[DanologyUK]

I've rebooted since the issue. This video just shows you a recording of the app and what is happening. 

 

[Netduma Fraser]

Ahh I see thank you, I will pass that onto the team to have a look at