Email with purchase confirmation.

[Chackall]

Hello everybody.

Today I purchased an R3. A few minutes after the purchase, I received a message from the card confirming payment approval, this was about 4 hours ago.

However, I have not yet received any email from Netduma informing me of the success of the purchase, only that "order received" confirmation that appears on the website after completing the order.

Is it normal for the confirmation email to take some time to arrive?

These days this type of confirmation usually arrives within minutes, which is why I'm asking. 

Thanks in advance.

[PharmDawgg]

Sorry for any inconvenience. Please check your spam/junk folder, it's possible it has been sent there. If you still don't have it please email us [email protected] with details of your order e.g. Name, email etc and we can send you a screenshot of how the order appears on our system for your records. It will include your order number which you can then use in any further correspondence.

[Netduma Fraser]

Exactly as above, I may well have replied to you with it now if you did email

[Chackall]

@Netduma Fraser@PharmDawgg

Thank you for your feedback and your speed in responding.

I was talking to a friend who bought the R3, he told me that after it was shipped by DHL, he received the email. Then I felt calmer.

I will still send an email as stated just for the record.

Thank you very much and happy new year to you.