TheSpartan Posted January 2, 2024 Posted January 2, 2024 I use XR1000, the latest version(1.2.10) of the app as of right now only have the option to set-up a new router. If I try that option the app can't connect to the router and tells me to check my network even though I am connected to that router's wifi. The Netgear Nighthawk app works fine.
Administrators Netduma Fraser Posted January 2, 2024 Administrators Posted January 2, 2024 On the front page of the app where you can login, choose router type > add > XR1000 > Connect Manually. We are aware of an issue where XR1000 users are unable to access the app so if that doesn't work that'll be why. We're looking into it.
TheSpartan Posted January 3, 2024 Author Posted January 3, 2024 On 1/2/2024 at 5:03 AM, Netduma Fraser said: On the front page of the app where you can login, choose router type > add > XR1000 > Connect Manually. We are aware of an issue where XR1000 users are unable to access the app so if that doesn't work that'll be why. We're looking into it. Connect Manually doesn't work either.
Administrators Netduma Fraser Posted January 4, 2024 Administrators Posted January 4, 2024 It'll be the issue we're looking into then, keep an eye on the app store for updates
Administrators Netduma Fraser Posted January 5, 2024 Administrators Posted January 5, 2024 Everyone will have the issue, will require an app update to resolve
Administrators Netduma Fraser Posted February 13, 2024 Administrators Posted February 13, 2024 22 minutes ago, Darkatek7 said: Also have this issue with the r3 Uninstall the app then re-install it and see if it works then please
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