TheSpartan Posted January 2 Share Posted January 2 I use XR1000, the latest version(1.2.10) of the app as of right now only have the option to set-up a new router. If I try that option the app can't connect to the router and tells me to check my network even though I am connected to that router's wifi. The Netgear Nighthawk app works fine. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 On the front page of the app where you can login, choose router type > add > XR1000 > Connect Manually. We are aware of an issue where XR1000 users are unable to access the app so if that doesn't work that'll be why. We're looking into it. Link to comment Share on other sites More sharing options...
TheSpartan Posted January 3 Author Share Posted January 3 On 1/2/2024 at 5:03 AM, Netduma Fraser said: On the front page of the app where you can login, choose router type > add > XR1000 > Connect Manually. We are aware of an issue where XR1000 users are unable to access the app so if that doesn't work that'll be why. We're looking into it. Connect Manually doesn't work either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 4 Administrators Share Posted January 4 It'll be the issue we're looking into then, keep an eye on the app store for updates Link to comment Share on other sites More sharing options...
scaryp Posted January 5 Share Posted January 5 Also having this issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 5 Administrators Share Posted January 5 Everyone will have the issue, will require an app update to resolve Link to comment Share on other sites More sharing options...
Darkatek7 Posted February 13 Share Posted February 13 Also have this issue with the r3 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13 Administrators Share Posted February 13 22 minutes ago, Darkatek7 said: Also have this issue with the r3 Uninstall the app then re-install it and see if it works then please Link to comment Share on other sites More sharing options...
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