gpadragon Posted December 28, 2023 Posted December 28, 2023 Please help...is new firmware possible .23?
Administrators Netduma Fraser Posted December 28, 2023 Administrators Posted December 28, 2023 Reboot the router and it should work, I've sent you .23 via PM, see if it's better after that please
gpadragon Posted December 29, 2023 Author Posted December 29, 2023 Thanks for firmware.....did not help issue.,...goes to same screen after awhile
Administrators Netduma Fraser Posted December 29, 2023 Administrators Posted December 29, 2023 What settings have you changed from the default specifically?
gpadragon Posted December 29, 2023 Author Posted December 29, 2023 Made one of my devices DMZ and shut off WiFi
Administrators Netduma Fraser Posted December 29, 2023 Administrators Posted December 29, 2023 That shouldn't have caused a problem. As there has been a few updates and you've just done another, do a factory reset from the back, hold for 30 seconds, release, close the browser tab, wait 4 minutes then access and see if you get the problem again please
gpadragon Posted December 30, 2023 Author Posted December 30, 2023 Did the requested items and no change.
Administrators Netduma Fraser Posted December 30, 2023 Administrators Posted December 30, 2023 What is your exact physical setup, e.g. modem, switches, APs, where are devices connected to etc
gpadragon Posted December 30, 2023 Author Posted December 30, 2023 Arris S33 Cable Modem to NETDUMA R3. A Netgear AX4200 for mesh WiFi set to AP mode and connected to port 2 on the R3.
Administrators Netduma Fraser Posted December 30, 2023 Administrators Posted December 30, 2023 Do you have the ability to try it without the AX connected and see if it continues please?
gpadragon Posted December 31, 2023 Author Posted December 31, 2023 I have tried with AX not connected. Still an issue.
Administrators Netduma Fraser Posted January 1, 2024 Administrators Posted January 1, 2024 Make it accessible via reboot or however you're able to then could you disable SmartBOOST from the > Settings and see if it is more stable from then on please?
gpadragon Posted January 2, 2024 Author Posted January 2, 2024 Well it seems more stable. haven't gotten a screen since shutting off smartboost.
Administrators Netduma Fraser Posted January 2, 2024 Administrators Posted January 2, 2024 That's good to know, thank you for the update. The team are looking into it.
Stobbee Posted January 3, 2024 Posted January 3, 2024 I have the same issue, I also set up DMZ and turn off WiFi
Administrators Netduma Fraser Posted January 4, 2024 Administrators Posted January 4, 2024 On 1/3/2024 at 6:59 AM, gpadragon said: Now i have to reboot the router. As in the issue came back after disabling SmartBOOST? On 1/3/2024 at 7:01 AM, Stobbee said: I have the same issue, I also set up DMZ and turn off WiFi You'll need to disable SmartBOOST fully and it shouldn't come back again. The team are looking into it.
gpadragon Posted January 4, 2024 Author Posted January 4, 2024 Different issue. When disabling smartboost, that screen no longer comes up. Just stalls when trying to load and have to reboot to get functionality. Took the Router offline and replaced with old one. If there is no fix I would probably want to return. Not worth the hassle.
Administrators Netduma Fraser Posted January 5, 2024 Administrators Posted January 5, 2024 2 hours ago, gpadragon said: Different issue. When disabling smartboost, that screen no longer comes up. Just stalls when trying to load and have to reboot to get functionality. Took the Router offline and replaced with old one. If there is no fix I would probably want to return. Not worth the hassle. What do you mean it stalls trying to load exactly? - The screen from your first post? What web browser/device are you using to access?
gpadragon Posted January 5, 2024 Author Posted January 5, 2024 iI use the correct ip address to access the webview and it perpetually sits there waiting for a response back. I tried utilizing the Mobile DumaOS app on Iphone and it does not connect to the router. The original screen that I had issue with does not pop up. I am using chrome. I have also tried on edge.
Stobbee Posted January 5, 2024 Posted January 5, 2024 5 hours ago, gpadragon said: iI use the correct ip address to access the webview and it perpetually sits there waiting for a response back. I tried utilizing the Mobile DumaOS app on Iphone and it does not connect to the router. The original screen that I had issue with does not pop up. I am using chrome. I have also tried on edge. The application on iPhone doesn’t work for me neither
gpadragon Posted January 5, 2024 Author Posted January 5, 2024 Now I have only two computers connected and nothing else. Everything is LAN connected. Still getting same screen and have to reboot to use.
Administrators Netduma Fraser Posted January 5, 2024 Administrators Posted January 5, 2024 When that happens again could you try accessing using this link specifically and see if it works please? http://192.168.77.1/dumaweb/
gpadragon Posted January 5, 2024 Author Posted January 5, 2024 Same screen populates when using that address.
Administrators Netduma Fraser Posted January 5, 2024 Administrators Posted January 5, 2024 When it happens could you right click the page go to Inspect Element. Then in the window that appears go to Network, tick disable cache, click and hold the browser refresh button until you see hard refresh and empty cache, click that, does it load then? If not on the same window go to the console tab, refresh the page and provide a screenshot of any errors that appear there please
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