COD WARFARE Posted January 6, 2024 Author Share Posted January 6, 2024 got another issue, R3 randomly reboots its self, done it 3 times this week. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2024 Administrators Share Posted January 6, 2024 Could be power, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? Link to comment Share on other sites More sharing options...
Matthew_D Posted January 8, 2024 Share Posted January 8, 2024 On 1/4/2024 at 2:07 PM, Netduma Fraser said: If you could try with them both off that would be great to help narrow down the issue for sure would will do both an keep you up to date if it resolves it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2024 Administrators Share Posted January 8, 2024 1 hour ago, Matthew_D said: for sure would will do both an keep you up to date if it resolves it Great thanks! Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 8, 2024 Author Share Posted January 8, 2024 Don't have any close enough to where it is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2024 Administrators Share Posted January 9, 2024 3 hours ago, COD WARFARE said: Don't have any close enough to where it is. Do you have a spare adapter you can try with at all? Link to comment Share on other sites More sharing options...
Matthew_D Posted January 9, 2024 Share Posted January 9, 2024 On 1/8/2024 at 10:12 AM, Netduma Fraser said: Great thanks! hey @Netduma Fraser ive had ipv6 off an yesterday i kept smartboost off all day an today when i got on it says loading features an doesn't load still so i still have to reboot the router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2024 Administrators Share Posted January 9, 2024 16 minutes ago, Matthew_D said: hey @Netduma Fraser ive had ipv6 off an yesterday i kept smartboost off all day an today when i got on it says loading features an doesn't load still so i still have to reboot the router Thanks for letting us know, the team are looking into it so should have a fix soon hopefully. Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 9, 2024 Author Share Posted January 9, 2024 22 hours ago, Netduma Fraser said: Do you have a spare adapter you can try with at all? as in the AC plug? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2024 Administrators Share Posted January 9, 2024 53 minutes ago, COD WARFARE said: as in the AC plug? Yes exactly Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 15, 2024 Author Share Posted January 15, 2024 On 1/9/2024 at 11:48 PM, Netduma Fraser said: Yes exactly Swapped to another extension lead with nothing on it, so far no reboots. Any fixes planned for the smart boost issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2024 Administrators Share Posted January 15, 2024 37 minutes ago, COD WARFARE said: Swapped to another extension lead with nothing on it, so far no reboots. Any fixes planned for the smart boost issue? Great to hear that, yes lots of fixes will be coming Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 18, 2024 Author Share Posted January 18, 2024 Ok back to square, back to rebooting itself, Done it twice tonight. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 18, 2024 Administrators Share Posted January 18, 2024 Okay so it was fine for almost 4 days, compared to the previous days/nights was there anything different in your network activity at all? Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 19, 2024 Author Share Posted January 19, 2024 Nothing at all, same as normal, just the xbox and my pc connected to it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 19, 2024 Administrators Share Posted January 19, 2024 New firmware should be available later today so lets see if that helps at all - it could be running out of memory caused by the high CPU usage, in which case this would fix it Link to comment Share on other sites More sharing options...
ryekye Posted January 19, 2024 Share Posted January 19, 2024 7 minutes ago, Netduma Fraser said: New firmware should be available later today so lets see if that helps at all - it could be running out of memory caused by the high CPU usage, in which case this would fix it Hope the xr1000 beta is coming too I'm still recovering from that surgery I had and was hoping that before February the 3.3 would come to xr1000 so I can test it on cod and fortnite and the finals! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 25, 2024 Author Share Posted January 25, 2024 Did the firmware release? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2024 Administrators Share Posted January 26, 2024 18 hours ago, COD WARFARE said: Did the firmware release? No not yet Link to comment Share on other sites More sharing options...
COD WARFARE Posted February 5, 2024 Author Share Posted February 5, 2024 installed the firmware, no more freezing menus for me, but the router still reboots its self, may once or twice a day. Tried a different plug and socket and it made no difference. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2024 Administrators Share Posted February 5, 2024 26 minutes ago, COD WARFARE said: installed the firmware, no more freezing menus for me, but the router still reboots its self, may once or twice a day. Tried a different plug and socket and it made no difference. That's something! If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect (probably tomorrow now) to enable remote logging so we can get some information when it happens. Link to comment Share on other sites More sharing options...
COD WARFARE Posted February 5, 2024 Author Share Posted February 5, 2024 Its already set up that way, I just need to enable remote support, I'll give it a few days to see if it does it again, as its not down it so far today. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2024 Administrators Share Posted February 5, 2024 3 minutes ago, COD WARFARE said: Its already set up that way, I just need to enable remote support, I'll give it a few days to see if it does it again, as its not down it so far today. Okay keep us posted and we can enable it should it happen again Link to comment Share on other sites More sharing options...
COD WARFARE Posted February 10, 2024 Author Share Posted February 10, 2024 ok, still doing it, just done it 3 times in a row, with about 5 to 10 mins in between. I'll do the above tomorrow. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
COD WARFARE Posted February 11, 2024 Author Share Posted February 11, 2024 Do you need an ip or any thing? Link to comment Share on other sites More sharing options...
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