Duma OS wouldn't open, reboot R3 to fix problems.

[COD WARFARE]

got another issue, R3 randomly reboots its self, done it 3 times this week.

[Netduma Fraser]

Could be power, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

[Matthew_D]

On 1/4/2024 at 2:07 PM, Netduma Fraser said:

If you could try with them both off that would be great to help narrow down the issue

for sure would will do both an keep you up to date if it resolves it 

[Netduma Fraser]

1 hour ago, Matthew_D said:

for sure would will do both an keep you up to date if it resolves it 

Great thanks!

[COD WARFARE]

Don't have any close enough to where it is.

[Netduma Fraser]

3 hours ago, COD WARFARE said:

Don't have any close enough to where it is.

Do you have a spare adapter you can try with at all?

[Matthew_D]

On 1/8/2024 at 10:12 AM, Netduma Fraser said:

Great thanks!

hey @Netduma Fraser ive had ipv6 off an yesterday i kept smartboost off all day an today when i got on it says loading features an doesn't load still so i still have to reboot the router 

[Netduma Fraser]

16 minutes ago, Matthew_D said:

hey @Netduma Fraser ive had ipv6 off an yesterday i kept smartboost off all day an today when i got on it says loading features an doesn't load still so i still have to reboot the router 

Thanks for letting us know, the team are looking into it so should have a fix soon hopefully.

[COD WARFARE]

22 hours ago, Netduma Fraser said:

Do you have a spare adapter you can try with at all?

as in the AC plug?

[Netduma Fraser]

53 minutes ago, COD WARFARE said:

as in the AC plug?

Yes exactly

[COD WARFARE]

On 1/9/2024 at 11:48 PM, Netduma Fraser said:

Yes exactly

Swapped to another extension lead with nothing on it, so far no reboots.

Any fixes planned for the smart boost issue?

 

[Netduma Fraser]

37 minutes ago, COD WARFARE said:

Swapped to another extension lead with nothing on it, so far no reboots.

Any fixes planned for the smart boost issue?

 

Great to hear that, yes lots of fixes will be coming

[COD WARFARE]

Ok back to square, back to rebooting itself, Done it twice tonight.

[Netduma Fraser]

Okay so it was fine for almost 4 days, compared to the previous days/nights was there anything different in your network activity at all?

[COD WARFARE]

Nothing at all, same as normal, just the xbox and my pc connected to it.

[Netduma Fraser]

New firmware should be available later today so lets see if that helps at all - it could be running out of memory caused by the high CPU usage, in which case this would fix it

[ryekye]

7 minutes ago, Netduma Fraser said:

New firmware should be available later today so lets see if that helps at all - it could be running out of memory caused by the high CPU usage, in which case this would fix it

Hope the xr1000 beta is coming too I'm still recovering from that surgery I had and was hoping that before February the 3.3 would come to xr1000 so I can test it on cod and fortnite and the finals!

[COD WARFARE]

Did the firmware release?

[Netduma Fraser]

18 hours ago, COD WARFARE said:

Did the firmware release?

No not yet

[COD WARFARE]

installed the firmware, no more freezing menus for me, but the router still reboots its self, may once or twice a day.

Tried a different plug and socket and it made no difference.

[Netduma Fraser]

26 minutes ago, COD WARFARE said:

installed the firmware, no more freezing menus for me, but the router still reboots its self, may once or twice a day.

Tried a different plug and socket and it made no difference.

That's something! If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect (probably tomorrow now) to enable remote logging so we can get some information when it happens.

[COD WARFARE]

Its already set up that way, I just need to enable remote support, I'll give it a few days to see if it does it again, as its not down it so far today.

[Netduma Fraser]

3 minutes ago, COD WARFARE said:

Its already set up that way, I just need to enable remote support, I'll give it a few days to see if it does it again, as its not down it so far today.

Okay keep us posted and we can enable it should it happen again

[COD WARFARE]

ok, still doing it, just done it 3 times in a row, with about 5 to 10 mins in between.

 

I'll do the above tomorrow.

[COD WARFARE]

Do you need an ip or any thing?