COD WARFARE Posted December 25, 2023 Share Posted December 25, 2023 Been getting this error/bug more and more recently. Try to log into Duma OS, OS refuses to load and asks me to reboot the R3, which yes fixes the issues, but it keeps happening. The LED also goes to a solid pink colour when it happens. Any idea on what causes it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 25, 2023 Administrators Share Posted December 25, 2023 I've sent you a firmware, please see if that helps at all. Otherwise, are you leaving the interface open for long periods of time? Do you notice it happening at any specific times/notice any patterns with traffic, general usage etc? Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 26, 2023 Author Share Posted December 26, 2023 There's only two devices attached to it at the moment, so not much traffic going through it. PC and xbox. This is always on first operation of the interface, unless a chrome tab that stays open causes the issue? Its always of an evening when I go to game, seems to be every couple of days, not a major issue as it fixes its self on reboot, just wondering if its a known bug. Stupid question: how do you manually update ? I have an early update wanting to be installed, but I thought I'd done it, must like opera Gx for updating, so I've just completed that, but I dunno how to use the file you sent. This is what I've been seeing. VeeDot 1 Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 26, 2023 Author Share Posted December 26, 2023 Never mind found it lol Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2023 Administrators Share Posted December 26, 2023 Just to clarify a tab that stays open, are you saying you leave the interface open all day or just a general tab? Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 26, 2023 Author Share Posted December 26, 2023 no its tab that may be open within the browser, and it opens with the browser when you start it. Haven't closed all the tabs when I closed the browser if you get me. Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 26, 2023 Author Share Posted December 26, 2023 So using the beta firmware, it was all working fine, until 23.24pm, when the R3 decided to cut the internet and stop every thing from working. Couldn't access the menu or any webpage, it had completely stopped working? The lights changed between two solid colours if that helps? PXL_20231226_232339538.TS.mp4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 Oh no I don't think that'll be the issue. Which firmware is this exactly? There are a few versions. Have you factory reset since the update? If not please do that and see if you get more stability. Could you disable SmartBOOST fully from > Settings and see whether you get the not loaded issue please? Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 27, 2023 Author Share Posted December 27, 2023 .23 the one you sent me. Tried to log in this morning, same issue again, can use the internet but not the setting page. I've turned off smart boost, see if it makes a difference, I don't really want to factory reset already done it once, but I'll do it as a last resort type of thing. Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 27, 2023 Author Share Posted December 27, 2023 Not had to reboot the router since switching off smart boost. Looks like there's bug there. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 4 minutes ago, COD WARFARE said: Not had to reboot the router since switching off smart boost. Looks like there's bug there. Would you have usually got the issue by this point? Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 27, 2023 Author Share Posted December 27, 2023 12 minutes ago, Netduma Fraser said: Would you have usually got the issue by this point? yep would happen at any time randomly. Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 27, 2023 Author Share Posted December 27, 2023 AD blocker wouldn't be any thing to do with it ? Had it on by mistake. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 No I wouldn't have thought so, would be disabled with SmartBOOST being disabled anyway, still no sign of the issue? Link to comment Share on other sites More sharing options...
COD WARFARE Posted December 28, 2023 Author Share Posted December 28, 2023 24 hours no issue with smart boost turned off. Link to comment Share on other sites More sharing options...
Matthew_D Posted December 28, 2023 Share Posted December 28, 2023 @Netduma Fraseryea I’m getting the same thing when I connect to my laptop by Ethernet cable an no I don’t keep the tab open at all when I’m not using it an reboot fixes it but the last 2 updates I’ve been getting it. Like when I go to play an say I haven’t played for a couple hours or a day or so it happens COD WARFARE 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 3 hours ago, COD WARFARE said: 24 hours no issue with smart boost turned off. Okay thank you, I will pass that onto the team to look into as soon as they're back. 2 hours ago, Matthew_D said: @Netduma Fraseryea I’m getting the same thing when I connect to my laptop by Ethernet cable an no I don’t keep the tab open at all when I’m not using it an reboot fixes it but the last 2 updates I’ve been getting it. Like when I go to play an say I haven’t played for a couple hours or a day or so it happens If you disable SmartBOOST fully like the above does that prevent it happening? COD WARFARE 1 Link to comment Share on other sites More sharing options...
Matthew_D Posted December 28, 2023 Share Posted December 28, 2023 i factory reset the router ill see if it helps if not then ill disable smartboost Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Matthew_D Posted January 1 Share Posted January 1 i tried turning off smartboost an since for the holidays i haven't played an at least for me since i connect with a ethernet cable to my laptop an its not always hooked up now the dumaos page doesnt even load up just a white page for me so i still have to reboot it. just giving a heads up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 1 Administrators Share Posted January 1 14 hours ago, Matthew_D said: i tried turning off smartboost an since for the holidays i haven't played an at least for me since i connect with a ethernet cable to my laptop an its not always hooked up now the dumaos page doesnt even load up just a white page for me so i still have to reboot it. just giving a heads up Could you disable IPv6 in WAN/LAN please and then see if that prevents it? Link to comment Share on other sites More sharing options...
COD WARFARE Posted January 2 Author Share Posted January 2 Update: not had any issues since turning smartboost off. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 14 minutes ago, COD WARFARE said: Update: not had any issues since turning smartboost off. Great to hear, thanks for the update! Link to comment Share on other sites More sharing options...
Matthew_D Posted January 2 Share Posted January 2 On 1/1/2024 at 10:02 AM, Netduma Fraser said: Could you disable IPv6 in WAN/LAN please and then see if that prevents it? yes i will try that right now an report back thanks Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Matthew_D Posted January 4 Share Posted January 4 On 1/2/2024 at 6:16 PM, Matthew_D said: yes i will try that right now an report back thanks i tried it i thought it was ok for a bit but then today when i got up an got on it still was saying trying to load features an still had to reboot an i also had turned back on smartboost so idk if i have to turn it all off an keep it off Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 4 Administrators Share Posted January 4 3 hours ago, Matthew_D said: i tried it i thought it was ok for a bit but then today when i got up an got on it still was saying trying to load features an still had to reboot an i also had turned back on smartboost so idk if i have to turn it all off an keep it off If you could try with them both off that would be great to help narrow down the issue Link to comment Share on other sites More sharing options...
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