No access to R3 via web interface or app

[josh200505]

I just wanted to let you guys know (netduma team) that in my case after a while let say more than 24 hours I'm not able to login with the app or web, when that happens I have to reset R3 to get access again, this kinda annoying, hopefully you guys will figure it out, I'm running the latest firmware. .20 it happens with previous too. Please any other person that have this problem reported here thanks. 

[Netduma Fraser]

Could you provide a screenshot from this page in your web browser please? chrome://gpu

I've sent you another firmware to try just in case it helps

[josh200505]

15 hours ago, Netduma Fraser said:

Could you provide a screenshot from this page in your web browser please? chrome://gpu

I've sent you another firmware to try just in case it helps

 

[josh200505]

FYI with the firmware you sent me still the same.

[Netduma Fraser]

Thank you, that all looks fine, do you still have access to the internet when you can't get to the interface? Are you leaving the interface open for long periods of time? Do you have anything connected to the USB port?

[josh200505]

22 hours ago, Netduma Fraser said:

Thank you, that all looks fine, do you still have access to the internet when you can't get to the interface? Are you leaving the interface open for long periods of time? Do you have anything connected to the USB port?

Yes I have access to internet, not living interface open,nothing is connected to the USB port. 

[josh200505]

On 12/25/2023 at 2:31 PM, Netduma Fraser said:

Thank you, that all looks fine, do you still have access to the internet when you can't get to the interface? Are you leaving the interface open for long periods of time? Do you have anything connected to the USB port?

Yes I have access to internet, not living interface open,nothing is connected to the USB port. 

[Netduma Fraser]

Do you see the same thing trying to access via a PC? Prior to the issue happening was there anything that was changed or done? Any pattern you can think of?