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New out of the box NETDUMA R3 won't access the admin web application and doesn't access Internet due to Certificates issues

Cesar

By Cesar
in Netduma R3 Support

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Cesar

Cesar

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Hi,

I just got a new NETDUMA R3. I st it up, turned on, tried to access it with a single computer connected to the router (I tried both, connected to the Wi-Fi SSID with default password and also connected thru ethernet cable) but it never gets into the admin web app. It doesn't even ask me for the user/password.

I tried the default IP of the default gateway (router) which is: 192.168.77.1 in the browser.

First, I see the following waiting screen for about 2 minutes or more...

Finally I simply get this error (screenshot also attached):

DumaOS is taking a while to load.
This could be due to your connection to the unit, or DumaOS has failed to start properly.

Please check your connection quality, reboot your unit, and try again.

If the problem continues to persist, please seek support at:
https://support.netduma.com
https://forum.netduma.com

I also attached that error in a screenshot.

The router is not working properly neither since I cannot access Internet when connected through this router.
It gives a CERTIFICATE error, like shown below:

image.thumb.png.b4954f0aeaa6228afc262ba16c886329.png

I think there's an issue with the certificates X.509 within the router?

FURTHER ACTIONS I TRIED:

- Tried to reboot, I ger the same issue/behavior.
- Tried to do a factory reset by pressing the reset hole with a clip for more than 15 secs. I guess it did the factory reset but when I access the router again after 5 minutes or so, I get exactly the same issue/behavior. I'm not able to access the router's web app.
- Tried with the DUMAOS app in my iPhone but similar issue, it gets stuck on the DUMAOS logo waiting screen and it never shows the app menus...


I think that if I could update the firmware (flash the router) the issue could be fixed?
But how can I update/flash the router if I cannot get into the router's web application?

This is very frustrating. It's a brand new NETDUMA R3 router and it doesn't work at all. Not able to connect to the Internet and not able to get into the administration web application.
I have experience with many routers/switches, etc. since I work in IT with infrastructure and coding, so this is not a problem of not being familiar with routers.

Can you guys help me to solve this annoying issue with this new NETDUMA R3 router?

Thanks,

Cesar de la Torre

 

ERROR-NETDUMA-R3-WEB-APP.png

Edited by Cesar
Update screenshot with certificate issue.
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Cesar

Cesar

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Wow! I found a workaround in another thread that worked!
It's really weird and annoying that you cannot start a router the first time with the ethernet cables plugged to another router/modem. WHY NOT? THAT'S SHOULD BE NORMAL..

So, the workaround that also worked for me is: "Unplug all the ethernet cables connected to the router, shutdown the router by pressing the button and once all cables are unplugged then turn on the router, wait the 4 minutes, and only then plug all the needed ethernet cables in the router, you should now be able to get into the interface".

Link to the issue with the workaround mentioned by @liluziflirtttt Thanks man!
 

 

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Cesar

Cesar

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What? This is happening again! 

Fraser, how can we fix this?
It's not acceptable to have to disconnect all the ethernet cables every time I want to access the router's web application...
Plus, the mobile app won't enter in it, neither... 

I'm today again trying to enter into the router's web app and it get's like the following for a few minutes:
image.thumb.png.eca67e02a90575c4ff5f74a903b9807e.png

Then, I get the same error:

image.png.b6fef4aaff08109a8b5588e98d7df9a9.png


How can we fix this?
Is there any FIRMWARE update?
When I went to the router's web app on the "..." menu, it says it's "Up to date" so I don't see how we can update the firmware to a new verion for the NETDUMA R3.. ??

What can we do?

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Cesar

Cesar

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I've tried with several browsers, will all of them I get the same behavior.

My environment:
- Windows 11 Pro
- Surface Laptop Studio (32GB RAM, 1TB SSD)
- Browsers (I tried Chrome, edge and FireFox)

I have many more devices I will connect to the NETDUMA R3, but for now I just connected my Surface Laptop Studio and one XBOX Series X.

The NETDUMA R3 is connected from WAN to an AT&T fiber router (It's a NOKIA hardware) which has been working perfectly for more than a year.
Internet connection: 1Gbit

I believe there's something wrong with the X.509 certificates in the router. Could be an issue with the CA (Certificate Authority) because when I connect to the NETDUMA R3 web app it says in the browser URL that it's not secure. That usually happens when using a development certificate or when the certificate is not right... See below:

Just in case I also put HTTP:// explicitly in the URL, like this:
https://192.168.77.1/dumaweb/ 

image.png.09a00d69f2dee6518aa058711310d81e.png

image.thumb.png.940545616b06abab80fc460b525fd13f.png

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Netduma Fraser

Netduma Fraser

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Ahh that's probably it the forcing of HTTPS, if you're entering HTTP and it's still going to HTTPS then your browser will be forcing that, in which case if you disable it for the interface specifically in the browser I suspect that will resolve the issues. It won't work well with HTTPS

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Cesar

Cesar

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That was not the issue. Previously it was not working (not able to access the web app) with HTTPS, not with HTTP. I had to disconnect all the ethernet cables before turning on the router if I wanted to access the web application, as explained before above.

Anyways, it's fixed now! :)

After upgrading the NETDUMA R3 to a newer firmware version (firmware version 4.0.23), that fixed the issue and now I can turn off and on the NETDUMA router and get into the router's admin web app without having to disconnect all the ethernet cables which was a weird bug.

So, I looks like it's fix with the firmware version 4.0.23.

Fraser provided that firmware version directly to me through a private message.

The previous version which was not working properly was 4.0.19.

Again, thanks @fraser for providing support and a solution in the Christmas weekend! :) 

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Netduma Fraser

Netduma Fraser

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50 minutes ago, Cesar said:

That was not the issue. Previously it was not working (not able to access the web app) with HTTPS, not with HTTP. I had to disconnect all the ethernet cables before turning on the router if I wanted to access the web application, as explained before above.

Anyways, it's fixed now! :)

After upgrading the NETDUMA R3 to a newer firmware version (firmware version 4.0.23), that fixed the issue and now I can turn off and on the NETDUMA router and get into the router's admin web app without having to disconnect all the ethernet cables which was a weird bug.

So, I looks like it's fix with the firmware version 4.0.23.

Fraser provided that firmware version directly to me through a private message.

The previous version which was not working properly was 4.0.19.

Again, thanks @fraser for providing support and a solution in the Christmas weekend! :) 

That's really great to hear, I'm surprised that version fixed it but we'll take the win! You're very welcome, have a great Christmas!

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