Geo Filter simple mode not working

[Stobbee]

Hi, Netduma R3 just arrived and I already noticed that geo filter in simple mode is not working, I’m in Italy and I set the filter in Europe and I found a game in Arabia Saudita and another one in China. 
another issue is that when using the polygon mode and dumaOS is filtering right, I never get the ping of the server, it always says “couldn’t ping the server”. 
R3 came out of the box with firmware 4.0.19. Any fix for these issues? 
thanks! 

[Netduma Fraser]

Have a look at this topic and it should cover it https://forum.netduma.com/topic/52852-netduma-r3-launch-faqs/

[Stobbee]

Yesterday I tried to reboot the R3 and the game as well but it didn’t fix the issues. I’ll try again tonight. 
“

• You can also disable Geo-Latency which will allow you to filter exclusively like the original Geo-Filter.”

Can you please explain this? It’s not clear to me the difference between geo latency and geo filter. Is the geofilter always active when you disable geo latency? 

[cedric108]

In my case, with geo latency enabled, simple mode works better than custom mode, I would say the custom mode doesn’t work at all.

But with geo latency disabled, it works suddenly much better.

[Stobbee]

22 minutes ago, cedric108 said:

In my case, with geo latency enabled, simple mode works better than custom mode, I would say the custom mode doesn’t work at all.

But with geo latency disabled, it works suddenly much better.

When you disable geo latency will it continue to filter inside the circle???

[cedric108]

26 minutes ago, Stobbart said:

When you disable geo latency will it continue to filter inside the circle???

I tested 3 games in MW3 with geo latency disabled, it’s a small sample size, but yes, it does filter inside the circle. I even made a change to the circle during this game session, it worked.

However, with geo latency enabled, the result became inconsistent, sometimes the router shows I was connecting to a server in Los Angeles, but in reality I was connected to a local server in Europe and servers outside the circle were not denied. I have Ping Assist disabled.

[Stobbee]

4 minutes ago, cedric108 said:

I tested 3 games in MW3 with geo latency disabled, it’s a small sample size, but yes, it does filter inside the circle. I even made a change to the circle during this game session, it worked.

However, with geo latency enabled, the result became inconsistent, sometimes the router shows I was connecting to a server in Los Angeles, but in reality I was connected to a local server in Europe and servers outside the circle were not denied. I have Ping Assist disabled.

Thanks for your feedback! I hope geo latency will soon get fixed 

[Netduma Fraser]

Geo-Latency is essentially a way of filtering servers by ping, everything outside your radius will have a high ping, thereby forcing servers within your radius instead. We have identified some issues with it that will be fixed. With it disabled it will be like the original version of the Geo-Filter that works by allowing everything inside the radius (location based) and exclude everything outside. The Geo-Filter will be active if you have a device added that has filtering enabled.

[Stobbee]

2 hours ago, Netduma Fraser said:

Geo-Latency is essentially a way of filtering servers by ping, everything outside your radius will have a high ping, thereby forcing servers within your radius instead. We have identified some issues with it that will be fixed. With it disabled it will be like the original version of the Geo-Filter that works by allowing everything inside the radius (location based) and exclude everything outside. The Geo-Filter will be active if you have a device added that has filtering enabled.

So for the geo latency you don’t need to choose a device and set the circle? 

[Netduma Fraser]

2 hours ago, Stobbart said:

So for the geo latency you don’t need to choose a device and set the circle? 

You still need to do that

[Stobbee]

15 hours ago, Netduma Fraser said:

You still need to do that

From where do I enable geo latency?? I only see geo filter on my UI

[pollutionblues]

1 hour ago, Stobbart said:

From where do I enable geo latency?? I only see geo filter on my UI

Click the 3 button menu at the top of the geo-filter then go to Settings, the toggle for geo-latency is there

[Netduma Fraser]

2 hours ago, Stobbart said:

From where do I enable geo latency?? I only see geo filter on my UI

As above, it is enabled by default

[Stobbee]

17 hours ago, Netduma Fraser said:

As above, it is enabled by default

Do you recommend using geo latency or wait for the fix? Because I noticed geo latency not always works

[Netduma Fraser]

I've sent you a PM, see if Geo-Latency works better after that

[nowmat]

1 hour ago, Netduma Fraser said:

I've sent you a PM, see if Geo-Latency works better after that

For me, the geo filter also works only after turning off Geo latency, could I get the software?

[Netduma Fraser]

2 hours ago, nowmat said:

For me, the geo filter also works only after turning off Geo latency, could I get the software?

Sent

[Stobbee]

8 hours ago, Netduma Fraser said:

I've sent you a PM, see if Geo-Latency works better after that

Is it possible to deny a server directly from ping heatmap? It would be very useful instead to wait until you get that server. 

[Netduma Fraser]

46 minutes ago, Stobbart said:

Is it possible to deny a server directly from ping heatmap? It would be very useful instead to wait until you get that server. 

No, Heatmap just pings servers that's all. We're looking into merging the Geo and Heatmap together but would take some time

[Mr6RiMM]

16 hours ago, Netduma Fraser said:

I've sent you a PM, see if Geo-Latency works better after that

Hey Fraser same with me, only works with geo latency disabled. Can I also get the fix sent to me? 

[Freshjive]

Hey Frazer, I am having the same issue while playing Apex Legends. I was on servers outside of the geo-filter... I had terrible time. I was trying to play with a cpl friends but I kept getting booted, and had crazy high ping.. like 200+. My friends prob think I have no idea what I'm talking about telling them hoe good this is gonna be(r3, 0s4) I have faith in you all. lol Just wondering if I need a fix too?

[Stobbee]

9 hours ago, Netduma Fraser said:

No, Heatmap just pings servers that's all. We're looking into merging the Geo and Heatmap together but would take some time

Ok! Thanks, it would be awesome!!!! 

[Netduma Fraser]

3 hours ago, Mr6RiMM said:

Hey Fraser same with me, only works with geo latency disabled. Can I also get the fix sent to me? 

3 hours ago, Freshjive said:

Hey Frazer, I am having the same issue while playing Apex Legends. I was on servers outside of the geo-filter... I had terrible time. I was trying to play with a cpl friends but I kept getting booted, and had crazy high ping.. like 200+. My friends prob think I have no idea what I'm talking about telling them hoe good this is gonna be(r3, 0s4) I have faith in you all. lol Just wondering if I need a fix too?

I have sent you both the firmware via PM but if you're having issues after please do make a topic for yourself and we can help you more effectively.

[Freshjive]

I cannot update the firmware as there is an error. I rebooted and tried again with no sucess. What to do next?

 

[Netduma Fraser]

43 minutes ago, Freshjive said:

I cannot update the firmware as there is an error. I rebooted and tried again with no sucess. What to do next?

I've sent you a link to redownload it instead, see if that works please