How to setup R3

[Suffy1570]

Hi, I just received my R3 and need help with setup. I am with EE broadband fibre and have a  smart hub and modem. Should the R3 replace the smart hub and connect to the modem or should the R3 be connected to the smart hub?

many thanks

[Netduma Fraser]

You can do it either way really but try replacing the smart hub first so you connect the R3 direct to the modem

[Suffy1570]

I have just tried connecting directly to the modem and the R3 setup didn’t automatically detect internet connection. I see a advanced wan settings option but not sure on network type and following information.

[Netduma Fraser]

Just now, Suffy1570 said:

I have just tried connecting directly to the modem and the R3 setup didn’t automatically detect internet connection. I see a advanced wan settings option but not sure on network type and following information.

Might be that the Smart Hub is required by your ISP or that you need other details to connect which you may not have. Connect back the hub then connect the R3 to that and restart the setup

[Suffy1570]

I will try that now, I did find the settings I needed, apparently it’s pppoe but I the R3 did not accept the username as valid. 
 

[Netduma Fraser]

Skip that part and continue the wizard, once complete you should be able to enter it in settings to get a connection. We're testing an update already that fixes that

[Suffy1570]

Ok, will give that a try as ideally I want it to replace my current router completely, thanks

[Suffy1570]

I ran into a problem trying this as after skipping through the setup I just get this screen with an endless loading circle. Would it be worth setting it up the other way connected to my current router and then trying to change the settings once it is setup?

 

[Netduma Fraser]

Yes I think that would be best for the moment, give the router a factory reset once it's connected in the new way. If you still have that loading issue after that let us know 

[Suffy1570]

Thanks for your help

I have been able to get it working Modem > R3, and Modem > EE Smart Hub Plus > R3 but both have their own issues so not sure which direction to take.

My ISP is EE and the package is a 900 download, 110 upload.

With Modem > R3, I only get a maximum 50% download speed, this may be a EE problem as I have seen other people mention similar issues when using third party routers on 900Mbps connection only getting 500-600Mbps, mine seems to max at around 450Mbps when connected Modem > R3. Are there any settings I can try on the R3 to try and get the speed correct?

With Modem > EE Smart Hub Plus > R3, I get the full download speed but can't get IPV6 working and can't get Open NAT on call of duty on PC which was Open on the EE Smart Hub. I have the R3 WAN IP in the EE Smart Hub Plus DMZ and set to static IP. I have tried testing NAT with Geo Filter turned off, my PC in the R3's DMZ to rule out any port forwarding issues, and turned windows firewall off and still can't get Open NAT on call of duty on PC. As for the IPV6 problem, I have screenshots of the EE Smart Hub Plus config settings I can post to see if you think any of them can resolve it or are there settings on the R3 I need to change to get IPV6 working?

[Netduma Fraser]

The first setup the reduced speeds will be to do with PPPoE, we think we can increase that though so we'll be working on that.

If you could provide the hub settings pictures that would be really helpful. Are there any other settings on the Hub that could be disabled? Are you able to put it in modem or bridge mode instead?

[Suffy1570]

There are no options for modem or bridge mode unfortunately. These are the screenshots of the settings I can change on the EE Smart Hub Plus.

[Netduma Fraser]

Looks like it's not giving the R3 an IPv6 address from that bottom screenshot, what options do you have for the IPv6 allocation mode?

[Suffy1570]

[Netduma Fraser]

Yeah so I mean if you click the drop down box where it says stateless, what options do you have?

[Suffy1570]

sorry, it has stateless or off

[Netduma Fraser]

Could you disable ULA at the top there then reboot the R3 from the interface and see if you get IPv6 then please?

[Suffy1570]

ok, i factory reset the ee smart hub then disabled ULA and the R3 is now showing as a IPV6 device in the address table but IPV6 is still not working when connected to the R3.

[Netduma Fraser]

Disable IPv6 on the R3 WAN then reboot please and see if it works then

[Suffy1570]

should I leave ULA disabled on the smart hub?

[Netduma Fraser]

Sorry I meant disable IPv6 on the R3 LAN not WAN, keep ULA disabled on the hub

[Suffy1570]

ULA disabled on the hub, IPv6 Disabled on R3 advanced LAN settings and rebooted. Still not getting IPv6 from R3.

[Suffy1570]

this is the description of the IPv6 allocation mode on the Smart Hub.

[Netduma Fraser]

I notice the hub is reading the router as host 1 now instead of dumaos which may have something to do with it. Reboot the hub, wait 2 minutes, then reboot the R3 from the interface, wait 4 minutes then check again please

[Suffy1570]

I noticed that too, I think it changed after factory resetting the smart hub. After rebooting both how you suggested the R3 is still showing as host_1 on the smart hub and IPv6 is still not working. You mentioned you think you can resolve the PPPoE speed issue, do you have any idea when that will be as I think that will resolve the rest of these issues.