BadBill_UK Posted December 20, 2023 Author Share Posted December 20, 2023 14 hours ago, Netduma Fraser said: I should have it from your post but may be incorrect, yes please Hi sent you private message with public ip address in. Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 26, 2023 Author Share Posted December 26, 2023 Well I waited few days for you to connect but never got a reply, I did see you were bombarded with requests for help. So thought you would get to me eventually but nothing. I have found 4.0.20 more stable but still not able to run ping optimiser. The Ethernet devices seem to stay connected for longer. Hope you manage to fix the bugs. Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 26, 2023 Author Share Posted December 26, 2023 And still no reply 😞 I see there is a newer firmware to 4.0.20 would that fix my problems? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 Very sorry for the delayed response, if that happens the best thing is to just reply again and it'll show up again for me. I have sent you a new firmware via PM to see if that helps at all Link to comment Share on other sites More sharing options...
Sweeper2890 Posted December 27, 2023 Share Posted December 27, 2023 I am having the same issues with the R3 on my Xbox Series X. Connection keeps dropping. Please PM new firmware that has a valid signature. Never had this issue with the R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 11 hours ago, Sweeper2890 said: I am having the same issues with the R3 on my Xbox Series X. Connection keeps dropping. Please PM new firmware that has a valid signature. Never had this issue with the R2. Sent Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 28, 2023 Author Share Posted December 28, 2023 I have installed 4.0.23 and so far it’s not dropped connection. Hoping it stays like this 👍🏻 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 1 hour ago, BadBill_UK said: I have installed 4.0.23 and so far it’s not dropped connection. Hoping it stays like this 👍🏻 Great to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 5 Author Share Posted January 5 It just dropped connection again on Ethernet connected decices. Was running for 4 days fine. I checked it wasn’t isp problem by using WiFi on phone and all working ok. Tried to login to router to get logs but wouldn’t let me. Rebooted router and all working again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6 Administrators Share Posted January 6 12 hours ago, BadBill_UK said: It just dropped connection again on Ethernet connected decices. Was running for 4 days fine. I checked it wasn’t isp problem by using WiFi on phone and all working ok. Tried to login to router to get logs but wouldn’t let me. Rebooted router and all working again. Could you try disabling SmartBOOST fully from the and see if it happens again please? Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 6 Author Share Posted January 6 1 hour ago, Netduma Fraser said: Could you try disabling SmartBOOST fully from the and see if it happens again please? Will give it a try Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 6 Author Share Posted January 6 Couldn’t find an off setting for smart boost but I removed everything from it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6 Administrators Share Posted January 6 That menu on the SmartBOOST page, then go to settings and the enabled toggle is there Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 8 Author Share Posted January 8 Hi turned off Smartboost and still disconnected after few days 😞 I have tried moving the Ethernet devices to different ports on R3 but tried all of them now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8 Administrators Share Posted January 8 That's annoying, the team are looking into disconnects, I'll make sure your topic is listed in case they require more information Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 8 Author Share Posted January 8 Any updated firmware that might help ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8 Administrators Share Posted January 8 Not yet, firmware will come out this week though Link to comment Share on other sites More sharing options...
oshookx Posted January 12 Share Posted January 12 I am having the same issue. No issues when I first received my R3 and after the first month this began. Now I’m restarting my pc and my r3 just to game but not it kicks me off the internet every few minutes and I can figure out what the issue is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 8 hours ago, oshookx said: I am having the same issue. No issues when I first received my R3 and after the first month this began. Now I’m restarting my pc and my r3 just to game but not it kicks me off the internet every few minutes and I can figure out what the issue is. If you have access to the interface, please grab the log from Settings > Troubleshooting when it next happens and we can take a look Link to comment Share on other sites More sharing options...
Maximus Posted January 12 Share Posted January 12 hi all also having this issue at present. Not exactly the same but around 1am every night BST all devices lose connection to the router and wifi drops off, When u try reconnect it reconnects to the netdumar3 but says connected with no internet access. @fraser im already on the new firmware u sent me last week for my geo filter issues (4.0.23). The wifi does come back after around 40mins without having to turn it off or reboot. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 1 hour ago, Maximus said: hi all also having this issue at present. Not exactly the same but around 1am every night BST all devices lose connection to the router and wifi drops off, When u try reconnect it reconnects to the netdumar3 but says connected with no internet access. @fraser im already on the new firmware u sent me last week for my geo filter issues (4.0.23). The wifi does come back after around 40mins without having to turn it off or reboot. When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover Link to comment Share on other sites More sharing options...
BadBill_UK Posted January 12 Author Share Posted January 12 1 hour ago, Netduma Fraser said: When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover I have everything on Ethernet assigned with static IP address and few devices on WiFi. Still kicks Ethernet devices off. Last time it happened wouldn’t let me into router to get logs. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 1 hour ago, BadBill_UK said: I have everything on Ethernet assigned with static IP address and few devices on WiFi. Still kicks Ethernet devices off. Last time it happened wouldn’t let me into router to get logs. I've given the team loads of information on the issue so they should be able to get it resolved. A new firmware should be available early in the week and general fixes included in that may help with this. Link to comment Share on other sites More sharing options...
oshookx Posted January 13 Share Posted January 13 11 hours ago, Netduma Fraser said: When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover How would i get this to stop? I am sending you the logs through the messaging system. Link to comment Share on other sites More sharing options...
oshookx Posted January 13 Share Posted January 13 8 hours ago, Netduma Fraser said: I've given the team loads of information on the issue so they should be able to get it resolved. A new firmware should be available early in the week and general fixes included in that may help with this. R3_2024-01-13T02_30_54.631Z_logs.txt Link to comment Share on other sites More sharing options...
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