R3 keeps dropping connection

[BadBill_UK]

14 hours ago, Netduma Fraser said:

I should have it from your post but may be incorrect, yes please

Hi sent you private message with public ip address in. 

[BadBill_UK]

Well I waited few days for you to connect but never got a reply, I did see you were bombarded with requests for help. So thought you would get to me eventually but nothing. I have found 4.0.20 more stable but still not able to run ping optimiser. The Ethernet devices seem to stay connected for longer. Hope you manage to fix the bugs. 

[BadBill_UK]

And still no reply 😞 I see there is a newer firmware to 4.0.20 would that fix my problems? 

[Netduma Fraser]

Very sorry for the delayed response, if that happens the best thing is to just reply again and it'll show up again for me. 

I have sent you a new firmware via PM to see if that helps at all

[Sweeper2890]

I am having the same issues with the R3 on my Xbox Series X. Connection keeps dropping. Please PM new firmware that has a valid signature. Never had this issue with the R2.

[Netduma Fraser]

11 hours ago, Sweeper2890 said:

I am having the same issues with the R3 on my Xbox Series X. Connection keeps dropping. Please PM new firmware that has a valid signature. Never had this issue with the R2.

Sent

[BadBill_UK]

I have installed 4.0.23 and so far it’s not dropped connection. Hoping it stays like this 👍🏻

[Netduma Fraser]

1 hour ago, BadBill_UK said:

I have installed 4.0.23 and so far it’s not dropped connection. Hoping it stays like this 👍🏻

Great to hear that, thanks for the update!

[BadBill_UK]

It just dropped connection again on Ethernet connected decices. Was running for 4 days fine. I checked it wasn’t isp problem by using WiFi on phone and all working ok. Tried to login to router to get logs but wouldn’t let me. Rebooted router and all working again. 

[Netduma Fraser]

12 hours ago, BadBill_UK said:

It just dropped connection again on Ethernet connected decices. Was running for 4 days fine. I checked it wasn’t isp problem by using WiFi on phone and all working ok. Tried to login to router to get logs but wouldn’t let me. Rebooted router and all working again. 

Could you try disabling SmartBOOST fully from the  and see if it happens again please?

[BadBill_UK]

1 hour ago, Netduma Fraser said:

Could you try disabling SmartBOOST fully from the  and see if it happens again please?

Will give it a try

[BadBill_UK]

Couldn’t find an off setting for smart boost but I removed everything from it. 

[Netduma Fraser]

That menu on the SmartBOOST page, then go to settings and the enabled toggle is there

[BadBill_UK]

Hi turned off Smartboost and still disconnected after few days 😞 I have tried moving the Ethernet devices to different ports on R3 but tried all of them now. 

[Netduma Fraser]

That's annoying, the team are looking into disconnects, I'll make sure your topic is listed in case they require more information

[BadBill_UK]

Any updated firmware that might help ? 

[Netduma Fraser]

Not yet, firmware will come out this week though

[oshookx]

I am having the same issue. No issues when I first received my R3 and after the first month this began. Now I’m restarting my pc and my r3 just to game but not it kicks me off the internet every few minutes and I can figure out what the issue is.

[Netduma Fraser]

8 hours ago, oshookx said:

I am having the same issue. No issues when I first received my R3 and after the first month this began. Now I’m restarting my pc and my r3 just to game but not it kicks me off the internet every few minutes and I can figure out what the issue is.

If you have access to the interface, please grab the log from Settings > Troubleshooting when it next happens and we can take a look

[Maximus]

hi all also having this issue at present. Not exactly the same but around 1am every night BST all devices lose connection to the router and wifi drops off, When u try reconnect it reconnects to the netdumar3 but says connected with no internet access. @fraser im already on the new firmware u sent me last week for my geo filter issues (4.0.23). The wifi does come back after around 40mins without having to turn it off or reboot. 

[Netduma Fraser]

1 hour ago, Maximus said:

hi all also having this issue at present. Not exactly the same but around 1am every night BST all devices lose connection to the router and wifi drops off, When u try reconnect it reconnects to the netdumar3 but says connected with no internet access. @fraser im already on the new firmware u sent me last week for my geo filter issues (4.0.23). The wifi does come back after around 40mins without having to turn it off or reboot. 

When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover

[BadBill_UK]

1 hour ago, Netduma Fraser said:

When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover

I have everything on Ethernet assigned with static IP address and few devices on WiFi. Still kicks Ethernet devices off. Last time it happened wouldn’t let me into router to get logs. 

[Netduma Fraser]

1 hour ago, BadBill_UK said:

I have everything on Ethernet assigned with static IP address and few devices on WiFi. Still kicks Ethernet devices off. Last time it happened wouldn’t let me into router to get logs. 

I've given the team loads of information on the issue so they should be able to get it resolved. A new firmware should be available early in the week and general fixes included in that may help with this.

[oshookx]

11 hours ago, Netduma Fraser said:

When that happens could you get the logs like I mentioned above please? It could be the DHCP lease renewing potentially and taking too long for the connection to recover

How would i get this to stop? I am sending you the logs through the messaging system.

[oshookx]

8 hours ago, Netduma Fraser said:

I've given the team loads of information on the issue so they should be able to get it resolved. A new firmware should be available early in the week and general fixes included in that may help with this.

R3_2024-01-13T02_30_54.631Z_logs.txt