R3 keeps dropping connection

[BadBill_UK]

Closed safari on iPhone and managed to reconnect to R3 and tried ping optimiser again. Still same error. Managed to try is 5 times in a row this time no joy! 

[Netduma Fraser]

Okay thank you for the information, I will pass it onto the team to take a look at.

[BadBill_UK]

Getting really annoyed now at the R3 ! Was playing MW3 zombies just equipped some good items and went to join a match it started loading into match jumped out helicopter and bang Ethernet ports that connect to switch that my ps5 is attached to cut off again! Reboot router and went back into game and lost all my equipment! Have you got a new firmware I can try because at the moment I have had enough with the R3! Can’t even use ping optimiser! 😡

[BadBill_UK]

Why no reply?? Can see other posts getting answers 😞

[Netduma Fraser]

2 hours ago, BadBill_UK said:

Getting really annoyed now at the R3 ! Was playing MW3 zombies just equipped some good items and went to join a match it started loading into match jumped out helicopter and bang Ethernet ports that connect to switch that my ps5 is attached to cut off again! Reboot router and went back into game and lost all my equipment! Have you got a new firmware I can try because at the moment I have had enough with the R3! Can’t even use ping optimiser! 😡

I can provide a firmware for you yes but unlikely to help with that issue. I suspect though that it could be due to using the switch, are you able to unplug any switches/other routers behind the R3 and see whether you get the same disconnect issues? I've PMd you the firmware

1 minute ago, BadBill_UK said:

Why no reply?? Can see other posts getting answers 😞

I've got lots of posts and in other places to reply to, I'm replying as fast as I can

[BadBill_UK]

I have had the same setup for years going back to xr700 then R2 then tried Linksys m4000 for week to see if router any good no problems like this! Put R2 on for mouths with latest build no drops on Ethernet. Put R3 on and randomly shuts off Ethernet ports all of them! I tried moving connection from ports 1 and 2 to 3 and 4 still same! I will try without switch but seems like either Ethernet faulty or software issue with Ethernet. 

[Netduma Fraser]

6 minutes ago, BadBill_UK said:

I have had the same setup for years going back to xr700 then R2 then tried Linksys m4000 for week to see if router any good no problems like this! Put R2 on for mouths with latest build no drops on Ethernet. Put R3 on and randomly shuts off Ethernet ports all of them! I tried moving connection from ports 1 and 2 to 3 and 4 still same! I will try without switch but seems like either Ethernet faulty or software issue with Ethernet. 

Most likely a bug, it may not be a switch but would be good to rule it out. If it does happen again please get the logs from Settings > Troubleshooting > Advanced > System Logs as that will give us a much clearer idea of what may be happening

[BadBill_UK]

5 minutes ago, Netduma Fraser said:

Most likely a bug, it may not be a switch but would be good to rule it out. If it does happen again please get the logs from Settings > Troubleshooting > Advanced > System Logs as that will give us a much clearer idea of what may be happening

Any feedback from logs I sent other day? 

[Netduma Fraser]

I think we'll need more logs to establish a pattern but in the meantime you could try this based on what I've seen in the logs, In Settings > DHCP assign reserved IP addresses to devices and see if it happens again

[BadBill_UK]

2 minutes ago, Netduma Fraser said:

I think we'll need more logs to establish a pattern but in the meantime you could try this based on what I've seen in the logs, In Settings > DHCP assign reserved IP addresses to devices and see if it happens again

Do you mean any devices that are wired ? 

[Netduma Fraser]

1 hour ago, BadBill_UK said:

Do you mean any devices that are wired ? 

Any that you've specifically noticed disconnects on

[BadBill_UK]

Right so I gave all wired devices a static IP address and a few wifi devices like ring door bell and all seemed fine for a day. Then just now its lost ethernet devices again! I have tried just having PS5 wired nothing else connected with R3 wifi and this only lasted 45 mins before disconnect! So back to my theory that ether net ports or the driver is broken. I have attached log file. also picture of network devices while in ethernet disconnect state. As you can see it says connected for devices yet no internet connection available.  

R3_2023-12-19T11_08_47.058Z_logs.txt

[BadBill_UK]

Just rebooted R3 which normally fixes problem for awhile and straight away Ethernet shut off again 😡😡 think I will go back to R2! 

[BadBill_UK]

Logs after reboot and instant shut off! 

R3_2023-12-19T11_29_21.066Z_logs.txt

[BadBill_UK]

Going to try disconnecting Linksys and just have switch on. 

[BadBill_UK]

Just noticed on my LG C3 tv (that is wired to my 5 port switch) has a weird IP address and no entry for DNS or Gateway. I have LG TV assigned as a static address. So it looks like the DHCP server is broken! Not giving out addresses properly! I went into TV setting and manually input the static ip address and it’s working now. Will try manually entering ip addresses on all the static reservations I have. 

[Netduma Fraser]

You may have needed to reboot the devices after the IP reservation change so they pick up the IP properly. If you still get disconnects could you enable remote support in Settings > Troubleshooting and post back here from a device connected to the R3 please?

[BadBill_UK]

1 hour ago, Netduma Fraser said:

You may have needed to reboot the devices after the IP reservation change so they pick up the IP properly. If you still get disconnects could you enable remote support in Settings > Troubleshooting and post back here from a device connected to the R3 please?

I did reboot every device after I gave them a static ip address so they were using new ip address. Standard practice for me. 

[Netduma Fraser]

I've sent you a PM, please let me know here if that helps, if not please make yourself accessible

[BadBill_UK]

I have enabled remote connection and trying out the file you sent. 

[Netduma Fraser]

Let us know when it's installed and I can attempt access

[BadBill_UK]

9 minutes ago, Netduma Fraser said:

Let us know when it's installed and I can attempt access

It’s installed and remote access enabled

[Netduma Fraser]

I'm unable to access, is the R3 in the DMZ on the upstream router?

[BadBill_UK]

I have just R3 connected to fibre modem on wall. Do you want me to private message you my public ip address? 

[Netduma Fraser]

38 minutes ago, BadBill_UK said:

I have just R3 connected to fibre modem on wall. Do you want me to private message you my public ip address? 

I should have it from your post but may be incorrect, yes please