BadBill_UK Posted December 13, 2023 Share Posted December 13, 2023 I have the R3 connected to fibre modem (Airband UK) and have Ethernet connected to Linksys m4000 that only has WiFi 6 enabled. I also have an Ethernet cable connected to a 5 port hub that has my Xbox, PlayStation and tv connected to via Ethernet. On boot up everything is working fine really fast but after a random amount of time internet drops! Even devices on WiFi. If I reboot just the R3 it all connects again for another random amount of time normally 35-40 mins or so. I tried not rebooting R3 and just rebooted linksys and fibre modem and still no internet. I swapped R3 for R2 and been fine now for 2 hours! Something weird is going on. I will try and get log file next time it happens. Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 13, 2023 Author Share Posted December 13, 2023 Oh forgot to say when devices loose connection and I goto Wan settings it says it’s saying online and connected. Yet no devices can get out to internet . They are showing connected to R3 just not being allowed out to internet. Do a reboot all is fine for 35-40 mins then disconnects everything WiFi and lan. I tried turning off IP6 wan and lan and also turned off ad blocker still no joy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Is the R3 in the DMZ on the Linksys? Are you using PPPoE, VLAN etc or just DHCP? If you could get the logs when it happens that will definitely tell us what is happening Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 13, 2023 Author Share Posted December 13, 2023 Using DHCP for Wan connection. I am trying new setup with just R3 and fibre modem. I had Linksys setup same way as I had it for R2 with no problems. Not sure if it was in DMZ or not. I have always had DHCP off on Linksys though. All routing and DHCP being done by R3. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Okay keep us updated and if it happens again please do get the logs! Link to comment Share on other sites More sharing options...
satinghostrider Posted December 14, 2023 Share Posted December 14, 2023 5 hours ago, BadBill_UK said: I have the R3 connected to fibre modem (Airband UK) and have Ethernet connected to Linksys m4000 that only has WiFi 6 enabled. I also have an Ethernet cable connected to a 5 port hub that has my Xbox, PlayStation and tv connected to via Ethernet. On boot up everything is working fine really fast but after a random amount of time internet drops! Even devices on WiFi. If I reboot just the R3 it all connects again for another random amount of time normally 35-40 mins or so. I tried not rebooting R3 and just rebooted linksys and fibre modem and still no internet. I swapped R3 for R2 and been fine now for 2 hours! Something weird is going on. I will try and get log file next time it happens. I believe that you have to call your ISP to get them to reset the fibre ONT. I had this before a couple of times when I changed router and the problem was a mismatch of the MAC ID on the device with the line or something along that lines. When the ISP resetted the line, the new MAC ID was then updated properly and I stopped getting the random disconnects. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 Update. So I left R3 plugged in all night and no disconnects so far. That is a good call on the ISP as I had a power cut few months ago and it messed up internet for a week. They sent a new Linksys router and it fixed it. But I was using R2 with new linksys in bridge mode like I am now with R3. Hopefully all will be ok today. Only reason I am using Linksys is for the mesh network as have 3 of them around house. I can see instantly how much quicker internet is going from R2 to R3 even the Mrs commented! Just hope it stays up now! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 That's great to hear, do keep us updated and great shout above! Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 And... It's just dropped the Linksys and my 5 port hub off the internet. I can still get internet via the R3's Wifi but as the link sys which is connected via ethernet has been cut off everything else is not connected. Looking at network diagram the link sys and 5 port hub disappeared its like the R3 has just shut off ethernet ports. I managed to download log file. So it's not ISP cutting me off as can connect via R3 wifi still and get internet. Where do you want me to send my log file? Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 Here is log file. Was working fine till about 1300 ish went to watch YouTube on tv and was working then just lost connection. R3_2023-12-14T13_06_09.392Z_logs.txt Link to comment Share on other sites More sharing options...
Fuzy Posted December 14, 2023 Share Posted December 14, 2023 Is this a manageable switch? if this is the case it is normal that it appears offline. You can also set an IP outside of the R3's DHCP lease. What do you use the m4000 for? if it has an AP mode, it would be more efficient to use it that way to extend wifi to another room in the house Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 14 minutes ago, Fuzy said: Is this a manageable switch? if this is the case it is normal that it appears offline. You can also set an IP outside of the R3's DHCP lease. What do you use the m4000 for? if it has an AP mode, it would be more efficient to use it that way to extend wifi to another room in the house When all is working and I goto network view I can see under wired the devices attached to switch I.e LG tv, ps5, Xbox and sky q. Then it just drops all Ethernet port devices from internet. Looking at LAN setting it shows port 1 connected (Linksys) and port 2 (5port tp-link switch) )connected both full speed. Yet the devices disappeared from network view. I use Linksys m4000 as mesh network have 3 of them. Main one is linked to R3 via Ethernet in bridge mode and other 2 nodes WiFi. I did have UPNP turned on in R3 and noticed one device had deamonware link! So I have blocked that device not sure what device but was unknown via WiFi. I also turned off UPNP see if that fixed it. Link to comment Share on other sites More sharing options...
Fuzy Posted December 14, 2023 Share Posted December 14, 2023 ok it looks like a loop in the network, you can try enabling spanning tree protocol to see if it prevents broadcast storms! It must be active on R2 but not on R3… Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 6 minutes ago, Fuzy said: ok it looks like a loop in the network, you can try enabling spanning tree protocol to see if it prevents broadcast storms! It must be active on R2 but not on R3… I have replaced R2 with R3. So fibre modem from wall goes into R3 blue port(internet) then yellow port 1 goes to (Linksys m4000 in bridge mode) this has WiFi enabled and 2 child nodes connected to it. Then yellow port 2 on R3 goes to TP link switch. It’s same setup I had using my old R2 that has been working for months no problem (apart from when I had power cut) Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 Just checked and spanning tree protocol was already enabled on R3 should I try disabling it ? Fuzy 1 Link to comment Share on other sites More sharing options...
Fuzy Posted December 14, 2023 Share Posted December 14, 2023 Do the test ! Otherwise if you have space on the TP plug everything into it! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 Thank you for the log, I'm having the team look through that, in the meantime could you have a device connected directly via ethernet to the R3 so we can see if its specifically another router/switch that disconnect? Fuzy 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 Have you changed your DHCP lease time at all? Does anything appear to trigger the disconnect at all? e.g. changing a setting, specific network usage etc Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: Thank you for the log, I'm having the team look through that, in the meantime could you have a device connected directly via ethernet to the R3 so we can see if its specifically another router/switch that disconnect? I will take switch off and just connect tv to R3 as I have a long 10m Cat6 Ethernet running from R3 to switch. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 7 minutes ago, BadBill_UK said: I will take switch off and just connect tv to R3 as I have a long 10m Cat6 Ethernet running from R3 to switch. Okay great, keep us posted! Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 14, 2023 Author Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: Have you changed your DHCP lease time at all? Does anything appear to trigger the disconnect at all? e.g. changing a setting, specific network usage etc No haven’t chanced DHCP lease time. R3 was ok all night and this morning. I did turn tv on in morning to watch YouTube videos all ok. Then played on PS5 for hour. Still ok. Did some cleaning in house then sat down about 1 ish to watch some more YouTube vids on tv and it started off ok but after few vids it just lost connection. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2023 Administrators Share Posted December 16, 2023 Sorry for the late reply, I misread the post, are you still getting this issue? Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 16, 2023 Author Share Posted December 16, 2023 1 hour ago, Netduma Fraser said: Sorry for the late reply, I misread the post, are you still getting this issue? Hi, so far it’s been online for Linksys and the 5 port switch connected via Ethernet for a day and a half! I have however had errors trying ping optimiser. Every time I try and use it says error can’t be done. Just waiting for the new firmware that I read somewhere on here coming anytime now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2023 Administrators Share Posted December 16, 2023 Ahh that's good to hear, for Ping Optimiser could you retry it 3 times please and see if it works? If not: What country are you in? What connection settings are you using? PPPoE, IPv6, VLAN etc? Anything else you think could be relevant Link to comment Share on other sites More sharing options...
BadBill_UK Posted December 16, 2023 Author Share Posted December 16, 2023 23 minutes ago, Netduma Fraser said: Ahh that's good to hear, for Ping Optimiser could you retry it 3 times please and see if it works? If not: What country are you in? What connection settings are you using? PPPoE, IPv6, VLAN etc? Anything else you think could be relevant I am in UK using DHCP full fibre connection. I tried it once got this message below. Tried 2nd time and same then lost connection to router said trying to reconnect with spinning wheel. All devices were still on internet though just the phone I was trying to run ping optimiser on lost connection. Ping Optimiser has encountered a problem. DumaOS is unable to complete the Ping Optimiser process due to external circumstances. Link to comment Share on other sites More sharing options...
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