ryekye Posted December 12, 2023 Share Posted December 12, 2023 I'm frustrated I can't use app anymore to connect to my router to use Geo-Filter or anything since the dumaos4 update came out and I am not factory resetting my router AGAIN to set it up for trying to see if that fixes issue which it won't it was fine before the new app update came out so I have no idea what to do I'm still hoping the xr1000 beta comes out soon and I hope you guys can fix the issue I can't even use app since I don't have a pc at the moment till I fix it to do Geo-Filter or anything I relied on the app now I can't even do that! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 What happens exactly when you try to access the app? It's unlikely there is anything you can do on your side as likely an issue on the app side, I will check with the team Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Author Share Posted December 13, 2023 35 minutes ago, Netduma Fraser said: What happens exactly when you try to access the app? It's unlikely there is anything you can do on your side as likely an issue on the app side, I will check with the team Ok let me know and it won't connect at all since update! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Author Share Posted December 13, 2023 3 hours ago, Netduma Fraser said: What happens exactly when you try to access the app? It's unlikely there is anything you can do on your side as likely an issue on the app side, I will check with the team I rely on the app due to not having my pc at the moment so hoping it gets fixed soon! Still looking forward to the beta too Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 28 minutes ago, ryekye said: I rely on the app due to not having my pc at the moment so hoping it gets fixed soon! Still looking forward to the beta too We'll be working on a fix quickly but it does take time to go through the app review process so not sure how long it would be. You should be able to use the mobile web browser ryekye 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Author Share Posted December 13, 2023 36 minutes ago, Netduma Fraser said: We'll be working on a fix quickly but it does take time to go through the app review process so not sure how long it would be. You should be able to use the mobile web browser Ok hoping it goes well! Definitely wish the xr series could get dumaos 4 but like I said I'm stuck with my xr500 and xr1000 for now till I can get a r2 or r3 maybe sometime down the road but by then u guys may have another router released too by then so I'm trying my best Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Link to comment Share on other sites More sharing options...
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