Netduma R3 Pre-Order FAQs - UPDATED 16/10/2024

Netduma Fraser · December 2, 2023

We hope you're excited as we are about the R3, we have a lot more information and videos to come so make sure you're following us on Twitter/X & YouTube so you don't miss out. Below are answers to frequently asked questions regarding the pre-order.

Why didn't I receive an email confirmation after ordering?
Your email server may have blocked our order confirmation email. Please check your spam or junk folder, as it may be there. You should also look for a confirmation email from PayPal, which is less likely to be blocked. If you haven't received either email but are certain you placed an order, please email us at [email protected]. We will be happy to assist you. Kindly provide your full name and, if possible, your order number.

I can only enter part of my address, how do I provide my full address?
You're on the cart/basket page, you can enter a few details about your location to see whether we ship to your country and the estimated shipping price. Once you go to checkout you can enter your full address and see the final cost.

Can I change my order details?
If you need to amend your delivery details, please email us at [email protected]. Be sure to include your full name, the updated details, and your order number, if possible.

Can I get a discount?
Absolutely! Use the code "GAMEON10" at checkout to save 10%.

When will the Netduma R3 ship?
Orders placed before 1pm UK time on a working day will be dispatched the same day. Orders placed after this time will be dispatched the next working day. Delivery is handled by the courier you select at checkout (usually UPS), with the estimated delivery time displayed when you choose your shipping option. All routers are shipped from the United Kingdom. While delivery estimates are very accurate, they cannot be guaranteed.

Will the router work with my connection / in my home?
The Netduma router is compatible with all Internet Providers worldwide. We ensure that you receive a power cable or converter suited to your country's plug socket type. Setup is quick and easy—simply connect the router to your modem, and you're ready to go.

Do you sell to my country?
We ship to most countries. To check if yours is included, use the country drop-down menu when placing your order. If you live in the USA, UK, or EU, no customs duties will apply. For other countries, you may be subject to customs duties. If so, the courier (e.g. UPS) or your local customs office will contact you. Any customs fees will be your responsibility to pay.

How can I track my order?
You will receive a tracking number and link via email once your order is dispatched. Please use this link to check the status of your shipment here.

Do I need to sign for my delivery once it arrives?
Yes, you will need to sign for the delivery. If you're not home during the day, we recommend choosing your workplace or providing instructions for the courier to leave the package with a trusted neighbour. If delivery is attempted and you're unavailable, the courier will attempt to redeliver on the next available day (usually the following day). You'll receive a message informing you of the attempted delivery before the next attempt is made.

What payment methods do you accept?
You can pay by credit or debit card (Mastercard and Visa), or using Paypal Express Checkout.

Are there any hidden fees and subscription costs?
No, there are no hidden costs or subscription fees for the features pre-installed on your router. However, if you want to use our Hybrid VPN feature to apply a VPN to your devices, you will need a subscription to a VPN server, which typically costs between $5 and $15 per month. Please note that Netduma does not provide VPN servers.