Administrators Popular Post Netduma Fraser Posted December 2, 2023 Administrators Popular Post Share Posted December 2, 2023 We hope you're excited as we are about the R3, we have a lot more information and videos to come so make sure you're following us on Twitter/X & YouTube so you don't miss out. Below are answers to frequently asked questions regarding the pre-order. I haven't received a confirmation email, do you have my order? Please check your spam/junk folder, it's possible it has been sent there. If you still don't have it please email us [email protected] with details of your order e.g. Name, email etc and we can send you a screenshot of how the order appears on our system for your records. It will include your order number which you can then use in any further correspondence. I can only enter part of my address, how do I provide my full address? You're on the cart/basket page, you can enter a few details about your location to see whether we ship to your country and the estimated shipping price. Once you go to checkout you can enter your full address and see the final cost. I made a mistake with my address or other details, how do I update it? Not to worry, send us an email with details of your order and the correct information and we can update this for you. Can I get a discount? The launch discount is available to provide our existing customers/those who wish to upgrade to the R3 early with a sizable saving, this is the price you see on Netduma.com. There are no other discounts available. When will the launch discount end? We don't have a specific date for this at the moment but it will be available at the very least until the end of the pre-order period when shipping starts. When will the Netduma R3 ship? We don't have a specific date but if all goes to plan you will receive your order by Christmas! How can I track my order? Once your order has been shipped you will receive a tracking email and can track the order right up to the point of delivery. -------- For anything else relating to your order that isn't covered here please contact us either on the forum, Twitter/X or via email at [email protected] Nalsano_, pollutionblues, Proud R3 Owner and 8 others 9 1 1 Link to comment Share on other sites More sharing options...
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