Factory Reset

[Kahari]

My XR500 will not load into the interface when I login. It gives me the message “netduma will take up 4 mins to load. If it takes more than 4 minutes try resetting your router.” I’ve done that and it hasn’t worked. Finally I tried factory resetting and now that I’ve done that, for some reason when I try logging in (on a web browser) to set up my router, it gives me an error or says “DumaOs is not running!” Need help because this is becoming a headache..

[Netduma Fraser]

Give it a reboot, wait 4 minutes then attempt access, if it still does it go to routerlogin.net/adv_index.htm and re-install the firmware, wait 4 minutes then access and see if it works please

[Kahari]

The routerlogin.net/adv_index.htm worked allowing me into my router to configure my password, speed etc. However when I try to login and access the interface, it constantly loads and gives me an error. (See pics below)

[Netduma Fraser]

Take the dumaweb part out of the URL, does that allow you to load? If not if you try with the IP instead does that work?

[Kahari]

Also tried reinstalling the firmware like you suggested and still getting the same result in the pictures.

[Kahari]

Tried both with the IP address and without adding the dumaweb. When I take out the dumaweb part, it starts the process of the first picture and adds the dumaweb to the web address. When I do the IP address, it just adds the dumaweb part and I get the same result as in the pictures.

[Netduma Fraser]

Did you upgrade to the intermediary firmware and then to the correct version?

[Kahari]

No I didn’t. I just reinstalled the correct version. I’ll try that and let you know.

[Kahari]

It worked. Thanks for your help!

[Netduma Fraser]

Great to hear that, thanks for the update!