Kahari Posted November 28, 2023 Share Posted November 28, 2023 My XR500 will not load into the interface when I login. It gives me the message “netduma will take up 4 mins to load. If it takes more than 4 minutes try resetting your router.” I’ve done that and it hasn’t worked. Finally I tried factory resetting and now that I’ve done that, for some reason when I try logging in (on a web browser) to set up my router, it gives me an error or says “DumaOs is not running!” Need help because this is becoming a headache.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2023 Administrators Share Posted November 28, 2023 Give it a reboot, wait 4 minutes then attempt access, if it still does it go to routerlogin.net/adv_index.htm and re-install the firmware, wait 4 minutes then access and see if it works please Link to comment Share on other sites More sharing options...
Kahari Posted November 28, 2023 Author Share Posted November 28, 2023 The routerlogin.net/adv_index.htm worked allowing me into my router to configure my password, speed etc. However when I try to login and access the interface, it constantly loads and gives me an error. (See pics below) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2023 Administrators Share Posted November 28, 2023 Take the dumaweb part out of the URL, does that allow you to load? If not if you try with the IP instead does that work? Link to comment Share on other sites More sharing options...
Kahari Posted November 28, 2023 Author Share Posted November 28, 2023 Also tried reinstalling the firmware like you suggested and still getting the same result in the pictures. Link to comment Share on other sites More sharing options...
Kahari Posted November 28, 2023 Author Share Posted November 28, 2023 Tried both with the IP address and without adding the dumaweb. When I take out the dumaweb part, it starts the process of the first picture and adds the dumaweb to the web address. When I do the IP address, it just adds the dumaweb part and I get the same result as in the pictures. Link to comment Share on other sites More sharing options...
Administrators Featured Comment Netduma Fraser Posted November 28, 2023 Administrators Featured Comment Share Posted November 28, 2023 Did you upgrade to the intermediary firmware and then to the correct version? Link to comment Share on other sites More sharing options...
Kahari Posted November 28, 2023 Author Share Posted November 28, 2023 No I didn’t. I just reinstalled the correct version. I’ll try that and let you know. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Kahari Posted November 29, 2023 Author Share Posted November 29, 2023 It worked. Thanks for your help! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2023 Administrators Share Posted November 29, 2023 Great to hear that, thanks for the update! Kahari 1 Link to comment Share on other sites More sharing options...
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