New R2 wont connect to internet

[tedrodgers]

hi

just got my new R2. having issues getting it connected to the internet through a tplink modem/router (n600 / TD-W9980)

I have changed my tplink to bridge/modem only mode.

If i create a PPPOE connection in windows and connect this pc direct to the tplink, i can access the internet, showing the tplink has a working connection.

if i leave the WAN settings are on default (dhcp), the R2 gets a WAN ip from the tplink but the public IP is unknown, and no internet connection.

i thought about changing the WAN settings to PPPOE which then allows me to enter the default BT usernames/pass , but im not sure what all the other settings would be. This to me would be presumably similar to creating the PPPOE connection in windows that works?

any suggestions?

 

[Netduma Fraser]

Reboot the TP link, wait 2 minutes, then reboot the R2 from the interface, wait 2 minutes then access and see if you get internet

[tedrodgers]

ah the good old turn it off and on  I work in IT so its my default response too lol ill try it now.

[tedrodgers]

thats worse. the R2 now doesnt have a WAN IP (disconnected). and if i check dhcp clients on tplink the dumos isnt there anymore.

[tedrodgers]

more info.

 

ip of tplink is 192.168.1.1

ip of R2 is 192.168.77.1

 

Do they both need to be on the same network range?

[tedrodgers]

tried changing R2 ip to 192.168.1.50

and then changing WAN settings to static with

wan ip = 192.168.1.50 (r2 ip)

subnet = 255.255.255.0

gateway = 192.168.1.1 (tplinkip)

 

still no luck.

[Netduma Fraser]

No that won't work, they need to be separate so make sure to switch the LAN IP back, the static IP however could work once you've changed the LAN IP back, you'll probably need a reboot though. 

[tedrodgers]

ok so i reset things back so that the R2 has 77.1 ip.

i can see that my tplink has given it an ip os 192.168.1.127 (see pic)

but if i run the conn benchmark in dumos it doesnt do anything.

I also saw on other posts that you suggested putting the R2 into the dmz of the modem (tplink in my case)

I tried this, but the tplink wont allow it because its on a diff subnet? (The IP address is not in the same subnet with LAN IP address. Please input another one)

any ideas?

 

[Netduma Fraser]

It's the WAN IP you would need to put in the DMZ on the TP, in this case that's 192.168.1.127 then it'll work, see if it's working better after that

[tedrodgers]

id actually tried that already too and still no luck.

im on BT which i think does require a username and password (pppoe) [email protected] / bt.

If i have my tplink setup as a modem/router (not in bridge mode) , i have to enter those login details on the PPPoe network setup page, otherwise it doesnt work.

But if i put the tplink into bridge mode, there is nowhere to enter those login details. its not the same setup field options as PPPoe.

Im wondering if i need to choose PPPoe on the R2 wan settings which allows me to enter these login details?

does that sound right?

[Netduma Fraser]

As in you put that WAN IP in and it didn't allow you to save?

If you're using the DMZ PPPoE isn't required on the R2, if you're using it as modem/bridge then yes you'll need the PPPoE details in the R2 which is done in Settings > WAN, you need to select PPPoE

[tedrodgers]

sorry i should have been more clear. i tried the wan ip 192.168.1.127 in the dmz, it accepted it ok, but still no internet connection on the R2.

Ive just tried disabling the TPlink dmz, and selecting the PPPoe option on the R2. not 100% sure what all the options should be (see pic). but still no look. (tried a reboot on both)

as soon as i select the PPPoe option, i lose the WAN ip on the R2, and its not listed on the dhcp list on the TPlink. so this breaks the local connection between the two entirely it seems.

 

[Netduma Fraser]

Is this with the bridge/modem mode enabled on the TP? If so do a reboot cycle on each and see if it works.

[tedrodgers]

tried a reboot on both, i do that after any change just incase.

and yes, ive left the tplink in bridge mode from the beginning.

 

[tedrodgers]

have you not got any R2 recorded settings for people on BT FTTC in the UK? 

I know peoples modems will be different but what should i be choosing on the R2?

ive also noticed the time and date on the R2 is incorrect which is not helpful when looking at the logs. how do we change these? (ive selecting gmt in timezone and automatic adjust)

[Netduma Fraser]

We don't hold any information on that as they're usually customer specific, if that's the only information you have then that is all you need. You may need to contact BT to approve the R2. Untick Daylight Savings Time then apply, does it show the correct time then?

[tedrodgers]

Bt wont give me any support over a 3rd party router that ive got sat behind another 3rd party router lol

Im amazed with all the BT customers you havent got a "default" setup recorded but ok.

the time doesnt update no.

im going to try a factory reset.

my only other option at this rate is to try a different modem.

[Netduma Fraser]

Not that they need to support it, sometimes ISPs need to approve a router to work with their setup if they require their own router to be used for example. You'll likely have better luck with the TP not in bridge mode, a factory reset could get it working again, keep us posted

[tedrodgers]

i never had to register the tplink with BT in the first place so i dont think thats the issue. it works so long as the PPPoe settings are correct.

if i put the TPLINK back to modem/router mode, what impact will that have? will that provide a double nat problem?

i can try that if there are no downsides to doing it.

what other things will i need to do if i set it back to router/modem mode.

disable dhcp?

disable wifi

put the R2 in the dmz?

thanks

[Netduma Fraser]

As long as you do the DMZ you won't have a double NAT issue. No need to disable DHCP, disabling WiFi could be good if there is a chance devices would auto connect to it otherwise

[tedrodgers]

So i finally got it working, unfortunately i just had to give up putting the TP in bridge mode. It just wouldnt work with the R2, even though it gave it an IP it just wouldnt pass through the internet connection properly.

So the TP is back to "normal" router/modem, with the PPPoe network connection to BT as it always has been. DHCP still enabled to give the R2 an IP. Wifi is disabled.

DMZ enabled with the R2 ip address in it.

Now to see if the Geofilter works.....

[Netduma Fraser]

Brilliant to hear it's all up and running now, let us know if you have any further issues/questions and we'll be happy to help.