yerisox Posted October 27, 2023 Share Posted October 27, 2023 I recently bought an xr500 and successfully updated it to the latest beta version and I do not know what to do Link to comment Share on other sites More sharing options...
ryekye Posted October 27, 2023 Share Posted October 27, 2023 59 minutes ago, yerisox said: I recently bought an xr500 and successfully updated it to the latest beta version and I do not know what to do Try factory resetting xr500 and clear browser history and try setting up from scratch hopefully you can get it working their amazing routers Link to comment Share on other sites More sharing options...
yerisox Posted October 27, 2023 Author Share Posted October 27, 2023 Thanks for the suggestion, I tried it and it didn't solve the problem, keep appreciating it duma os is not running! I tried the previous software via tftp but I can't get the router to take over the system Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2023 Administrators Share Posted October 27, 2023 Access routerlogin.net/adv_index.htm or 192.168.1.1/adv_index.htm and reboot from the interface, close the tab, wait 4 minutes then check again please Link to comment Share on other sites More sharing options...
yerisox Posted October 27, 2023 Author Share Posted October 27, 2023 5 hours ago, Netduma Fraser said: Access routerlogin.net/adv_index.htm or 192.168.1.1/adv_index.htm and reboot from the interface, close the tab, wait 4 minutes then check again please I did it, go in and perform the corresponding update but it remains on a black screen after starting Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2023 Administrators Share Posted October 27, 2023 Could you try another browser/incognito window and try again please? Link to comment Share on other sites More sharing options...
yerisox Posted October 31, 2023 Author Share Posted October 31, 2023 On 10/27/2023 at 4:46 PM, Netduma Fraser said: Could you try another browser/incognito window and try again please? Hello, what you told me unfortunately did not work. and this was because when I was configuring the router to the latest beta available it went black because I didn't have it connected to the Internet and it just stayed on a black screen, I think it's a programming error that doesn't let you start configure without internet connection. I couldn't leave my network down during setup. Another error I noticed is that when you pin the adblock panel to the home page, it gives errors Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31, 2023 Administrators Share Posted October 31, 2023 15 hours ago, yerisox said: Hello, what you told me unfortunately did not work. and this was because when I was configuring the router to the latest beta available it went black because I didn't have it connected to the Internet and it just stayed on a black screen, I think it's a programming error that doesn't let you start configure without internet connection. I couldn't leave my network down during setup. Another error I noticed is that when you pin the adblock panel to the home page, it gives errors It doesn't require internet to access the interface, so do you have access or not then if you're seeing those errors? Link to comment Share on other sites More sharing options...
drobertson1001 Posted July 31 Share Posted July 31 I'm having this same problem on a NetDuma R2, can't get passed black screen "DumaOS is not running!" after a factory reset edit : running firmware 3.3.280 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1 Administrators Share Posted August 1 On 7/31/2024 at 5:35 AM, drobertson1001 said: I'm having this same problem on a NetDuma R2, can't get passed black screen "DumaOS is not running!" after a factory reset edit : running firmware 3.3.280 Unplug the router from power for 10 minutes, plug in, then wait 4 minutes before accessing, then see if it loads Link to comment Share on other sites More sharing options...
drobertson1001 Posted August 6 Share Posted August 6 On 8/1/2024 at 10:14 AM, Netduma Fraser said: Unplug the router from power for 10 minutes, plug in, then wait 4 minutes before accessing, then see if it loads same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6 Administrators Share Posted August 6 11 hours ago, drobertson1001 said: same issue Hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface Link to comment Share on other sites More sharing options...
drobertson1001 Posted August 6 Share Posted August 6 7 hours ago, Netduma Fraser said: Hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface i was able to get back into dumaos for the time being. i unplugged my r2 from power for 10 mins and plugged it back in, waited 5 mins then held the factory reset button for 30 sec and then gave it another 5 mins to boot up and hardwired my mac to my r2 and was able to get in, everything seems to be running normal now. thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6 Administrators Share Posted August 6 That's good to hear, thanks for the update! Link to comment Share on other sites More sharing options...
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