Connection but no internet

[Bluegixer1]

Hi,

 

My nighthawk router is playing up and I can't work out why.  

 

No ethernet and no WiFi, tried multiple times turning it off but no joy. 

 

Please help before I take a baseball bat to my whole rig.  

[DARKNESS]

@Bluegixer1If it acting up do a hard reset rebooting may not always fix the issues

[DARKNESS]

@Bluegixer1Though are you able to access the interference and so forth?

[Netduma Fraser]

Good advice above, first thing to do would be a factory reset in this situation, hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

[Bluegixer1]

Guys I gave up, I did the whole process of resetting my VBH and Nighthawk but still no connection. 

Virgin business hub works fine and I can  use Internet via ethernet and wireless fine. 

Reset virgin hub then disable resident gateway (modem mode) , saved setting etc. 

 

As soon as I plug ethernet into Nighthawk I have no connection. 

 

I'm going to try again in the morning , i just have no idea now what is going on with it. 

[Netduma Fraser]

Are you able to access the interface at all? As you would need to complete the Setup Wizard before you can get internet

[Bluegixer1]

10 hours ago, Netduma Fraser said:

Are you able to access the interface at all? As you would need to complete the Setup Wizard before you can get internet

How do I hard reset the Nighthawk 

[Netduma Fraser]

You said you reset already? Hold the reset button in the back of the router for 30 seconds, then wait 4 minutes before accessing the interface

[Bluegixer1]

3 minutes ago, Netduma Fraser said:

You said you reset already? Hold the reset button in the back of the router for 30 seconds, then wait 4 minutes before accessing the interface

Yes I did hut wondering whether I'm resetting it correctly . 

 

[Bluegixer1]

Just so I'm correct, is this the modem mode (Residental gateway function) when set to disabled. 

 

[Bluegixer1]

I've tried again and can't access the interface as there is no connection 

[Netduma Fraser]

7 hours ago, Bluegixer1 said:

Just so I'm correct, is this the modem mode (Residental gateway function) when set to disabled. 

7 hours ago, Bluegixer1 said:

I've tried again and can't access the interface as there is no connection 

Yes when set to disabled I assume it would act as a modem. While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.