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NEW XR500 BETA FIRMWARE: 3.3.535


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7 minutes ago, OnDemGrapes said:

I updated my firmware to the beta yesterday and then resynced the cloud and my issue still persist. I am currently back to the public build on netgears website

We've made a change so resync again and hopefully it'll work now

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21 hours ago, OnDemGstruggles said:

I updated my firmware to the beta yesterday and then resynced the cloud and my issue still persist. I am currently back to the public build on netgears website

If you had bothered to read my first post, you’d know I already posted the issues. The issues I had weren’t addressed or fixed as others were having the same problems. They are still ongoing cloud issues. I initially installed the beta, because i had issues with the public build & thought the beta build might be better, only to do a full circle & go back to the public build which somehow fixed itself. Stop telling people to get over themselves when you have no idea what I had to do or what others are going through.

also, don’t bother replying if you’re not here to help or help others or give feedback that might be useful. 

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On 1/23/2025 at 5:40 PM, Netduma Fraser said:

We *think* we know what the problem may be, we'll be pushing a cloud over the next few days that should hopefully resolve it.

How do I implement the fix over the cloud on the router?

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  • 2 weeks later...

QOS continues to have problems, it leaves me without internet and I have to disable DPI. in short, QOS is broken since the big cloud update, I went back to the official version and it has no problems

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52 minutes ago, IITazII said:

QOS continues to have problems, it leaves me without internet and I have to disable DPI. in short, QOS is broken since the big cloud update, I went back to the official version and it has no problems

I thought you said above that was fixed? What's the issue now exactly?

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6 hours ago, Netduma Fraser said:

I thought you said above that was fixed? What's the issue now exactly?

I don't know.
because games, applications, etc. are detected. Every so often it leaves me without internet, I have to disable QOS and DPI to have internet again.  That's how I know it's a cloud thing. I see that the game Street Fighter VI detects me a lot on all devices even if no one is playing. Error_DNS appears on pages when error occurs

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6 hours ago, IITazII said:

I don't know.
because games, applications, etc. are detected. Every so often it leaves me without internet, I have to disable QOS and DPI to have internet again.  That's how I know it's a cloud thing. I see that the game Street Fighter VI detects me a lot on all devices even if no one is playing. Error_DNS appears on pages when error occurs

Disabling those features just restarts things, may not be the cause. If you could provide the logs when it happens please

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10 hours ago, Netduma Fraser said:

Disabling those features just restarts things, may not be the cause. If you could provide the logs when it happens please

You can notice it when entering and deactivating.
QOS and DPI now you have internet again.

log-1739086126654.txt

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1 hour ago, IITazII said:

You can notice it when entering and deactivating.
QOS and DPI now you have internet again.

log-1739086126654.txt 41.72 kB · 0 downloads

Pretty certain it's the DHCP issue from the logs - In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.

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