mobile devices will not connect

[Bluegixer1]

Hello, 

 

For some reason my mobile devices will not connect to the 2.4hz wireless network, all devices will connect to the wireless 5g absolutely fine. When I try to connect to the 2.4hz wireless network it will constantly say connecting and status on mobile device will say "obtaining IP address".  I don't want all the no priority device on my 5g.

 

Any advice would be great

[Netduma Fraser]

Disable 2.4GHz on the router, apply, reboot the router from the interface, wait 2 minutes, access, enable 2.4GHz, apply, reboot from the interface, wait 2 minutes then see if you're able to connect.

[Bluegixer1]

where do i do that

[Netduma Fraser]

In Settings > WiFi on the router interface

[Bluegixer1]

thanks again , all sorted

[Netduma Fraser]

Great to hear that, thanks for the update!