Se déconnecter constamment

[theresbryan]

I have had my NetDuma2 now for about 2 weeks and I have been having some major issues.
The majority of the time its working fine and no issues with other devices in the house hold all connected.

Some mornings all devices lose connection to the internet, the lights are still on saying internet is fine but nothing can connect. I switch my PC to my modem via LAN cable and it works perfectly. I reconnect VIA LAN to NetDuma and nothing. Nothing has changed it just loses connection randomly, after about an hour or so it comes back after several on and offs. I use this as my WFH Router and this has been very disapointing to consitently come across these disconnections.  I'm not sure if its faulty, or its doing some internal update that causes it to have all devices disconnect when this is happening. Can anyone assist with this?

[Netduma Fraser]

Hello, welcome to the forum!

Sorry to hear you're having this issue, when the disconnect happens are you able to access the router interface? If so please get the log from the System Information page when it happens and that should give us an indication of why it is happening. What is the model of the modem/router the R2 is connected to?

[theresbryan]

I have done a factory reset since this morning and still nothing has resolved it and I have even changed the WAN Cable too.

I was able to get this copied from the Log just now, the date it thinks is still in Feb of this year,

No Idea if this is any help to you, but I have tried so much to get this to work again and even tried my Modem to only accept its MAC address and nothing has worked.

[Netduma Fraser]

Could you click the  icon on the log panel instead and download it please as it's very hard to read this

[theresbryan]

I was very busy with work yesterday, here is the log file.

log-1688632151803.txt

[Netduma Fraser]

Thank you, it looks like you're using PPPoE is that right? It looks like it's trying to get a connection using PPPoE but is unable to, you could be on to something with the date and that is why it is failing. On the R2 interface if you click the 3 dots top right, then go to advanced and select timezone then select the correct zone and save. You may have to enable/disable DST, once you've got the date showing correctly reboot from the interface, wait 2 minutes then access and see if you have internet please.

[theresbryan]

I have done a factory reset to go back to DHCP but even from then the WAN cable does not get any internet connection. I tried it from the time zone before the factory reset and couldnt not select anything.

[Netduma Fraser]

Does that mean you have your ISP modem/router handling PPPoE now? Is the time zone showing correctly now after the reset?

[Baron]

I don't know if it's the same problem but to understand you can try the procedure I sent in this post, if positive, leave feedback thanks

 

[theresbryan]

Hi, everything came back on after a 3rd factory reset. 20 hours or so later, issues have started occurring again. I haven't even opened the settings menu since it came back. I saw an old post of turning off and on the WiFi and then reboot. This was ineffective.

[theresbryan]

The most common error that's appearing in the system log is 

daemon.err hostapd: failed to set beacon parameters

[Netduma Fraser]

Could you sign up for Early Access here: https://forum.netduma.com/topic/39415-introducing-early-access/ then you can try that firmware which should be more stable but if not the devs will be able to take a closer look and see what is happening. 

 

[theresbryan]

Signed up for it there, checked back a few days later and still getting the same issues.

[Netduma Fraser]

So you upgraded to the latest Early Access firmware followed by a factory reset and still experiencing the disconnects?

[theresbryan]

Hi Fraser,
I signed up for the Early access, but havent been give any file to Download yet. or to be made aware that I have been selected.

[Netduma Fraser]

On 7/12/2023 at 11:07 AM, theresbryan said:

Hi Fraser,
I signed up for the Early access, but havent been give any file to Download yet. or to be made aware that I have been selected.

There is no notification of it but you do have access already, you can find it here:

https://forum.netduma.com/forum/144-netduma-r2-early-access/

[theresbryan]

Hello Fraser,

Even after installing the update it has been the same, (Less so granted) it went an extra day before losing connectivity and when I tried to connect my work laptop to it, Certain applications like Zoom just could not work while connected to Net Duma but did have full connection to the internet for all my other applications, switched back to the Standard Modem and everything worked smoothly again.

Also couldnt install updates for Steam Games on my PC and when connected in certain agmes Discord was working fine but I couldnt join any games until I switched the wire back to my ISP Modem.

[Netduma Fraser]

Did you perform a factory reset after installing the update? Could you grab the log when it next happens please?

[Crow]

Just wanted to add that I've been having the same issue for a couple of months now. Although my gaming died down during this time also as work picked up so I just switched back to my ISP router for the time being. That being said, I hooked it all back up last week and still face random disconnects and total loss of service on it. 

[Netduma Fraser]

1 minute ago, Crow said:

Just wanted to add that I've been having the same issue for a couple of months now. Although my gaming died down during this time also as work picked up so I just switched back to my ISP router for the time being. That being said, I hooked it all back up last week and still face random disconnects and total loss of service on it. 

Hello, welcome to the forum!

Could you make a new topic for your issue please and we can help you there.

[theresbryan]

Sorry to come back so late, 
I switched back to my old router but ithas been working on an off the past month since that software update, and again I have just had to come back with more logs because its happened again. not even been into change anything since last time.

log-1692036950119.txt

[theresbryan]

after a reset and having to switch ethernet cables back around this came up at the top.
Sun Aug 13 21:42:07 2023 daemon.warn odhcpd[1370]: A default route is present but there is no public prefix on lan thus we don't announce a default route!

 

even though its lost its connectivity it hasnt been turned off but still thinks its yesteday as date and time currenttly is Mon Aug 14 19:38:xx 2023

[Netduma Fraser]

Is this on the Early Access firmware? In DHCP Settings, set the DHCP lease time to 168 hours, apply, reboot from the interface and see if it's more stable after that. Change the time back to the normal time from the top right, that may have caused it

[theresbryan]

Hello Fraser,
Everything was working again there for a week or so and has started not connecting all over again.,No settings were changed. The early firm ware access was installed, I have tried what you suggested above. Still not happening and keep getting disconections that are lasting some times even a few days.

log-1692793858322.txt

[Netduma Fraser]

At least the time has fixed so that won't be it. Could you try putting the DHCP lease time to 10 minutes so 0 hours, 10 minutes, apply, reboot, wait 2 minutes before accessing and see if that resolves it? It seems counter productive but someone in Early Access did this and it seemed to work for them.